Senior Vendor Relations Specialist

NTT
Johannesburg
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Relationship building","Written communication","Verbal communication","Stakeholder engagement","Organizational skills"]

Own vendor relations and ensure service delivery meets SLAs and contractual performance requirements. Manage vendor contracts end-to-end, including negotiation, contract signing, renewals, and termination schedules. Analyse vendor performance, drive service improvements, and coordinate escalation points with clients and vendors. Maintain preferred supplier catalogs and performance metrics, and monitor spending trends to recommend savings and ensure ongoing supplier accreditation.

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FursaFursa
NTT
NTT
2 months ago

Senior Vendor Relations Specialist

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Last checked: 20 hours agoStatus: Live

Job Summary

Own vendor relations and ensure service delivery meets SLAs and contractual performance requirements. Manage vendor contracts end-to-end, including negotiation, contract signing, renewals, and termination schedules. Analyse vendor performance, drive service improvements, and coordinate escalation points with clients and vendors. Maintain preferred supplier catalogs and performance metrics, and monitor spending trends to recommend savings and ensure ongoing supplier accreditation.
Location: Johannesburg
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Respond to business needs and define requirements for new or updated vendor contracts.
  • •Negotiate SLAs with vendors and ensure contracts are agreed and signed in line with strategy and process.
  • •Analyse vendor performance against contracts, provide feedback, and support continuous SLA-compliant service delivery.
  • •Coordinate contract renewals and manage schedules for contract termination dates with the commercial and contract management team.
  • •Develop supplier/outsourcer guidelines and performance metrics, and recommend improvements based on spending and inventory trends.

Key Requirements

  • •Advanced contract and supplier management experience, preferably in a multinational environment.
  • •5 years of work experience in a similar field.
  • •Strong procurement background and vendor management experience.
  • •Advanced understanding of contract lifecycle management and stakeholder engagement.
  • •Strong communication skills and ability to work in high-pressure environments.
Experience:5+ years
Education:Bachelor's in Business management, IT, business administration, or a related IT field
Skills:Relationship buildingWritten communicationVerbal communicationStakeholder engagementOrganizational skills
Certifications:ITIL
Tech Stack:ITILComputer Applications Technology

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn