Payoneer

2 months ago

Customer Success Manager - KA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Drive adoption and growth of Payoneer solutions in China by managing key customers and building strong relationships, with a focus on scalable customer engagement. Own account management, identify opportunities for retention, upsell and cross-sell, and collaborate with cross-functional teams to maximize revenue while maintaining accurate CRM data.

Location: Shenzhen, Guangzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Manage existing client relationships and develop long-term value propositions addressing client needs.
•Strengthen relationships and create new engagements to maximize retention, up-selling and cross-selling.
•Maintain and exceed revenue and upselling targets from direct business.
•Maintain all information of customers’ activity within the CRM platform.
•Build business success stories and case studies.

Key Requirements

•Bachelor’s degree, preferably in business or communications.
•Native Mandarin with high level of English communications.
•5+ years of account management, business development or other relevant experience.
•7+ years of experience in selling complex solutions to corporate level clients.
•Expertise in developing client relationships, business cases, financial analyses, analyzing and forecasting the financial impact.

Experience:5-7 yearsPaymentsBankingCross-border trade

Education:Bachelor's

Skills:CommunicationRelationship-buildingNegotiationAnalytical thinkingProblem-solving

Languages:MandarinEnglish

Tech Stack:SalesforceCRMData analyticsBI tools

Company Brief

Payoneer

Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn

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Payoneer

2 months ago

Customer Success Manager - KA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Shenzhen, Guangzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Manage existing client relationships and develop long-term value propositions addressing client needs.
•Strengthen relationships and create new engagements to maximize retention, up-selling and cross-selling.
•Maintain and exceed revenue and upselling targets from direct business.
•Maintain all information of customers’ activity within the CRM platform.
•Build business success stories and case studies.

Key Requirements

•Bachelor’s degree, preferably in business or communications.
•Native Mandarin with high level of English communications.
•5+ years of account management, business development or other relevant experience.
•7+ years of experience in selling complex solutions to corporate level clients.
•Expertise in developing client relationships, business cases, financial analyses, analyzing and forecasting the financial impact.

Experience:5-7 yearsPaymentsBankingCross-border trade

Education:Bachelor's

Skills:CommunicationRelationship-buildingNegotiationAnalytical thinkingProblem-solving

Languages:MandarinEnglish

Tech Stack:SalesforceCRMData analyticsBI tools

Company Brief

Payoneer

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn