LILT AI

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

We are seeking an experienced Customer Success Manager to own Enterprise accounts, accelerate product adoption, minimize churn, and drive growth. You will serve as the primary advisor to key stakeholders, align internal teams, conduct QBRs, and collaborate across functions to maximize value from our language services SaaS platform.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own end-to-end enterprise customer experience, acting as the primary Customer DRI and trusted advisor to maximize value from the platform.
•Drive onboarding and adoption by coordinating post-sales engagement, ensuring deliverables meet industry standards, and proactively addressing risks.
•Drive customer retention by ensuring ROI, high utilization of the subscription, and collaboration across internal teams to meet success metrics.
•Grow product use and identify upsell opportunities by maintaining relationships with key stakeholders, conducting QBRs, and partnering with Account Executives on renewals and expansions.
•Monitor customer health, address issues, and advocate for customer needs within the organization to deliver measurable outcomes and scalable engagement processes.

Travel: Low travel

Key Requirements

•5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry
•Experience managing a portfolio of customers with total ARR between $1M and $5M
•Minimum Bachelor's degree
•Willingness to travel up to 15% of the time
•Excellent communication and interpersonal skills with the ability to build strong relationships across all levels

Experience:5+ yearsSaaSLanguage servicesTranslation

Education:Bachelor's

Skills:CommunicationInterpersonal skillsProblem-solvingTime managementCollaborationEmpathy

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

LILT AI

Provides an AI-powered enterprise translation and localization platform combining machine translation, adaptive learning, automation workflows, and human verification to help organizations create and manage multilingual content at scale.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.9

Website LinkedIn Glassdoor

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LILT AI

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own end-to-end enterprise customer experience, acting as the primary Customer DRI and trusted advisor to maximize value from the platform.
•Drive onboarding and adoption by coordinating post-sales engagement, ensuring deliverables meet industry standards, and proactively addressing risks.
•Drive customer retention by ensuring ROI, high utilization of the subscription, and collaboration across internal teams to meet success metrics.
•Grow product use and identify upsell opportunities by maintaining relationships with key stakeholders, conducting QBRs, and partnering with Account Executives on renewals and expansions.
•Monitor customer health, address issues, and advocate for customer needs within the organization to deliver measurable outcomes and scalable engagement processes.

Travel: Low travel

Key Requirements

•5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry
•Experience managing a portfolio of customers with total ARR between $1M and $5M
•Minimum Bachelor's degree
•Willingness to travel up to 15% of the time
•Excellent communication and interpersonal skills with the ability to build strong relationships across all levels

Experience:5+ yearsSaaSLanguage servicesTranslation

Education:Bachelor's

Skills:CommunicationInterpersonal skillsProblem-solvingTime managementCollaborationEmpathy

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

LILT AI

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.9

Website LinkedIn Glassdoor