Premier Service Manager (Mumbai, MH, IN, 400071)

HSBC
Mumbai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Organization","Teamwork","Proactive"]

Serve as a customer-facing first point of contact for Premier clients within International Wealth and Premier Banking’s branch network. Support Premier Relationship Managers to drive income plans through acquisition, cross-sales, retention, and growth, while handling client needs using HSBC systems and procedures. Ensure premium service that exceeds expectations, improve service/process efficiency, maintain operational controls, and achieve KPIs for referrals and credit card/general insurance product promotion.

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HSBC
HSBC
1 day ago

Premier Service Manager (Mumbai, MH, IN, 400071)

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Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a customer-facing first point of contact for Premier clients within International Wealth and Premier Banking’s branch network. Support Premier Relationship Managers to drive income plans through acquisition, cross-sales, retention, and growth, while handling client needs using HSBC systems and procedures. Ensure premium service that exceeds expectations, improve service/process efficiency, maintain operational controls, and achieve KPIs for referrals and credit card/general insurance product promotion.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide high-quality support to Premier Relationship Managers to achieve income plans through acquisition, cross-sales, retention, and growth.
  • •Act as the first point of contact for clients when Premier Relationship Managers are absent to ensure seamless service and relationship management.
  • •Develop extensive knowledge of HSBC systems and procedures to handle client needs and improve process efficiencies.
  • •Proactively identify opportunities to enhance customer service and process efficiencies.
  • •Ensure professional, premium service and maintain control/operational practices while meeting KPIs for referrals and promoting credit card and general insurance products.

Pay and Benefits

Perks:Flexible Working

Key Requirements

  • •2 to 5 years of experience in a customer service or banking environment.
  • •Holistic understanding of branch operations and processes.
  • •Sound understanding of the company’s customer service requirements.
  • •Exceptional and updated knowledge of banking products, systems, and processes.
  • •Strong customer orientation with ability to build close relationships and provide exemplary service.
Experience:2-5 yearsBankingCustomer service
Education:Bachelor's
Skills:CommunicationInterpersonal skillsOrganizationTeamworkProactive
Certifications:FEDAINISM (Demat)IRDAAnti-Money LaunderingSanctions
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn