Associate Director/Director of User Operations

BTSE
Taipei
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 8+ yearsSkills: ["Communication","Problem-solving","Leadership","Collaboration","Strategic thinking"]

Director-level role leading global user operations for a fintech/digital asset platform. You’ll own onboarding, account management, risk control, and incident resolution; drive data-informed engagement with Marketing and Data teams; optimize workflows, ensure regulatory alignment, and mentor a User Ops team to deliver seamless, compliant user experiences at scale.

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FursaFursa
BTSE
BTSE
1 year ago

Associate Director/Director of User Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Director-level role leading global user operations for a fintech/digital asset platform. You’ll own onboarding, account management, risk control, and incident resolution; drive data-informed engagement with Marketing and Data teams; optimize workflows, ensure regulatory alignment, and mentor a User Ops team to deliver seamless, compliant user experiences at scale.
Location: Taipei
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Oversee user onboarding, account management, and support integration to ensure seamless and engaging user experiences.
  • •Partner with the Data team to analyze user behavior and engagement metrics using tools like Amplitude, Mixpanel, or Google Analytics to optimize platform functionality and retention.
  • •Implement user risk management strategies, ensuring compliance with AML/KYC regulations and secure account management processes.
  • •Collaborate with Marketing to execute user acquisition and engagement campaigns, including promotions, loyalty programs, and personalized communications.
  • •Lead rapid resolution of user-related incidents, such as account issues, coordinating with Marketing for transparent communication and Engineering for technical resolutions.

Key Requirements

  • •8+ years of experience in digital assets, fintech, or trading platform operations with a strong user-facing component.
  • •Demonstrated success leading cross-functional teams or programs.
  • •Strong problem-solving and communication skills — especially under pressure.
  • •Business-minded and execution-focused — comfortable balancing user experience with operational needs.
  • •Experience handling escalations, working with data, and streamlining user flows.
Experience:8+ yearsFintechDigital assetsTrading platform
Skills:CommunicationProblem-solvingLeadershipCollaborationStrategic thinking
Tech Stack:AmplitudeMixpanelGoogle AnalyticsTableauLookerSalesforce

Company Brief

BTSE
BTSE operates a cryptocurrency exchange and digital asset trading platform offering spot, futures, margin trading, and institutional custody solutions, focused on liquidity, security, and a broad range of crypto and fiat trading pairs for retail and institutional clients.
Industry: Trading Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Founded: 2018
WebsiteLinkedIn