MongoDB Database Support Engineer (AMERICAS - Remote)

Percona
Americas, São Paulo, Buenos Aires, Mexico City, Montevideo
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Teamwork","Customer focus","Time management"]

Provide frontline MongoDB technical support to customers, resolving complex deployment issues for demanding environments. Lead blogging and support content creation, collaborate with multiple departments, and influence product strategy. This remote role involves mentoring fellow engineers, continuous learning, occasional travel for team meetings or customer visits, and helping customers succeed with open-source database technologies.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Percona
Percona
2 months ago

MongoDB Database Support Engineer (AMERICAS - Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide frontline MongoDB technical support to customers, resolving complex deployment issues for demanding environments. Lead blogging and support content creation, collaborate with multiple departments, and influence product strategy. This remote role involves mentoring fellow engineers, continuous learning, occasional travel for team meetings or customer visits, and helping customers succeed with open-source database technologies.
Location: Americas, São Paulo, Buenos Aires, Mexico City, Montevideo
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide frontline MongoDB technical support to customers and resolve complex deployment issues in demanding environments
  • •Assist customers with configuration, backup strategies, replica sets, sharding, and performance optimization
  • •Contribute to support content creation and technical blogging to share knowledge with the community
  • •Collaborate with other departments to influence product strategy and roadmap
  • •Mentor and assist fellow support engineers to improve team capabilities
Travel: Low travel

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Strong knowledge of MongoDB and relational databases (RDBMS), including configuration, best practices, schema design, performance tuning, query optimization, and indexing
Experience:Open source databasesMongoDBMySQL
Skills:CommunicationProblem-solvingTeamworkCustomer focusTime management
Languages:English
Tech Stack:MongoDBRDBMSLinuxVMwareDockerKubernetesAWSGoogle CloudAzureDigital OceanPostgreSQLMySQLPythonGoAnsiblePuppetChefPercona ToolkitNagiosMonitoring Plugins

Company Brief

Percona
Provides open-source database software, support, managed services and consulting for MySQL, MongoDB, PostgreSQL, Redis and related technologies to help organizations monitor, manage, secure and optimize database environments.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Revenue: USD 25M to 50M
Growth: Established Company
Funding: Bootstrapped
Headquarters: Durham, United States
Founded: 2006
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor