Bogotá | Bilingual Customer Service Specialist I MT

Sutherland
Bogotá
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Empathy","Problem-solving","Time management","Attention to detail"]

Customer Service role delivering positive, efficient support to English-speaking customers via phone, chat, or email. You will handle inquiries, resolve issues, document interactions, and escalate complex cases while maintaining confidentiality in a fast-paced environment.

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Sutherland
Sutherland
2 months ago

Bogotá | Bilingual Customer Service Specialist I MT

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Customer Service role delivering positive, efficient support to English-speaking customers via phone, chat, or email. You will handle inquiries, resolve issues, document interactions, and escalate complex cases while maintaining confidentiality in a fast-paced environment.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide friendly and efficient customer support via phone, chat, or email
  • •Handle inbound and outbound communications while meeting performance goals
  • •Take ownership of customer issues until resolution or escalation
  • •Document interactions accurately and update customer information
  • •Identify and escalate complex or sensitive cases when needed

Key Requirements

  • •B2+ English communication skills
  • •High school diploma or equivalent
  • •Ability to multitask and navigate multiple systems efficiently
  • •Customer-focused mindset with strong problem-solving abilities
  • •Attention to detail and accuracy in data handling
  • •Basic computer skills (CRM tools, email, spreadsheets)
Experience:BankingFinancial services
Education:High School
Skills:CommunicationEmpathyProblem-solvingTime managementAttention to detail
Languages:English
Tech Stack:CRMEmailSpreadsheets

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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