Sutherland

1 month ago

Bogotá | Bilingual Customer Service Specialist I MT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Customer Service role delivering positive, efficient support to English-speaking customers via phone, chat, or email. You will handle inquiries, resolve issues, document interactions, and escalate complex cases while maintaining confidentiality in a fast-paced environment.

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide friendly and efficient customer support via phone, chat, or email
•Handle inbound and outbound communications while meeting performance goals
•Take ownership of customer issues until resolution or escalation
•Document interactions accurately and update customer information
•Identify and escalate complex or sensitive cases when needed

Key Requirements

•B2+ English communication skills
•High school diploma or equivalent
•Ability to multitask and navigate multiple systems efficiently
•Customer-focused mindset with strong problem-solving abilities
•Attention to detail and accuracy in data handling
•Basic computer skills (CRM tools, email, spreadsheets)

Experience:BankingFinancial services

Education:High School

Skills:CommunicationEmpathyProblem-solvingTime managementAttention to detail

Languages:English

Tech Stack:CRMEmailSpreadsheets

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

1 month ago

Bogotá | Bilingual Customer Service Specialist I MT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide friendly and efficient customer support via phone, chat, or email
•Handle inbound and outbound communications while meeting performance goals
•Take ownership of customer issues until resolution or escalation
•Document interactions accurately and update customer information
•Identify and escalate complex or sensitive cases when needed

Key Requirements

•B2+ English communication skills
•High school diploma or equivalent
•Ability to multitask and navigate multiple systems efficiently
•Customer-focused mindset with strong problem-solving abilities
•Attention to detail and accuracy in data handling
•Basic computer skills (CRM tools, email, spreadsheets)

Experience:BankingFinancial services

Education:High School

Skills:CommunicationEmpathyProblem-solvingTime managementAttention to detail

Languages:English

Tech Stack:CRMEmailSpreadsheets

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor