1 day ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Serve as the day-to-day partner for a portfolio of high-touch real estate agents, providing support via phone, email, and in-person meetings. Deliver 1:1 guidance, strategic recommendations, and group training to drive adoption of Compass tools and adjacent services. Handle agent marketing support using templates and coordinate with marketing specialists as needed, while partnering with onboarding and supporting ongoing initiatives and escalations.

Location: Los Angeles

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
•Drive adoption of Compass technology and adjacent services through 1:1 support, strategic recommendations, and group training.
•Provide marketing support by answering questions, creating collateral from templates (e.g., listing presentations and postcards), and liaising with marketing specialists.
•Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
•Mentor Agent Experience Coordinator(s), manage escalations, and support ongoing projects including new office openings and initiatives.

Pay and Benefits

Salary: USD 28 - 31 hourly

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceDisability InsuranceCommuter Benefits

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Experience working with live or virtual training.
•Experience supporting customers with enterprise technology such as Zendesk, Salesforce, and Confluence.
•Strong listening skills and empathy for customers’ pain points, with an ability to build relationships.
•Strong attention to detail and organization, plus strong creative writing skills and an eye for design.

Experience:2-3 yearsReal estateCustomer serviceTrainingOffice managementOperations

Skills:ListeningEmpathyProblem-solvingCommunicationRelationship building

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

1 day ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Los Angeles

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
•Drive adoption of Compass technology and adjacent services through 1:1 support, strategic recommendations, and group training.
•Provide marketing support by answering questions, creating collateral from templates (e.g., listing presentations and postcards), and liaising with marketing specialists.
•Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
•Mentor Agent Experience Coordinator(s), manage escalations, and support ongoing projects including new office openings and initiatives.

Pay and Benefits

Salary: USD 28 - 31 hourly

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceDisability InsuranceCommuter Benefits

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Experience working with live or virtual training.
•Experience supporting customers with enterprise technology such as Zendesk, Salesforce, and Confluence.
•Strong listening skills and empathy for customers’ pain points, with an ability to build relationships.
•Strong attention to detail and organization, plus strong creative writing skills and an eye for design.

Experience:2-3 yearsReal estateCustomer serviceTrainingOffice managementOperations

Skills:ListeningEmpathyProblem-solvingCommunicationRelationship building

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn