Agent Experience Manager

Compass
Los Angeles
Workplace: OnsiteFull timeUSD 28 - 31 hourlyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Listening","Empathy","Problem-solving","Communication","Relationship building"]

Serve as the day-to-day partner for a portfolio of high-touch real estate agents, providing support via phone, email, and in-person meetings. Deliver 1:1 guidance, strategic recommendations, and group training to drive adoption of Compass tools and adjacent services. Handle agent marketing support using templates and coordinate with marketing specialists as needed, while partnering with onboarding and supporting ongoing initiatives and escalations.

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Compass
Compass
1 month ago

Agent Experience Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the day-to-day partner for a portfolio of high-touch real estate agents, providing support via phone, email, and in-person meetings. Deliver 1:1 guidance, strategic recommendations, and group training to drive adoption of Compass tools and adjacent services. Handle agent marketing support using templates and coordinate with marketing specialists as needed, while partnering with onboarding and supporting ongoing initiatives and escalations.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
  • •Drive adoption of Compass technology and adjacent services through 1:1 support, strategic recommendations, and group training.
  • •Provide marketing support by answering questions, creating collateral from templates (e.g., listing presentations and postcards), and liaising with marketing specialists.
  • •Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
  • •Mentor Agent Experience Coordinator(s), manage escalations, and support ongoing projects including new office openings and initiatives.

Pay and Benefits

Salary: USD 28 - 31 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceDisability InsuranceCommuter Benefits

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations.
  • •Experience working with live or virtual training.
  • •Experience supporting customers with enterprise technology such as Zendesk, Salesforce, and Confluence.
  • •Strong listening skills and empathy for customers’ pain points, with an ability to build relationships.
  • •Strong attention to detail and organization, plus strong creative writing skills and an eye for design.
Experience:2-3 yearsReal estateCustomer serviceTrainingOffice managementOperations
Skills:ListeningEmpathyProblem-solvingCommunicationRelationship building
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn