9 hours ago

CRM Executive - Max Mara

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own personalized CRM client engagement for Max Mara across omnichannel touchpoints, supporting seasonal collections, launches, and boutique events. Maintain customer data and track KPIs across store channels, execute ECRM strategies via SMS and newsletters, and manage the reporting/technical stack in SFMC (Salesforce), Looker, and Power BI. Collaborate with Retail, Marketing, e-commerce, and buying teams, including regular UAE store visits to stay connected to the retail experience.

Location: Dubai

Workplace: Hybrid

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Mid level

Key Responsibilities

•Create and maintain customer data across stores and track KPIs weekly, monthly, and quarterly with BOH and FOH.
•Execute ECRM strategy and personalized customer touchpoints across omnichannel channels such as SMS and newsletters.
•Manage the technical/reporting side of SFMC (Salesforce), Looker, and Power BI.
•Collaborate with store leaders, e-commerce, and buying teams to support CRM initiatives.
•Own the CRM client engagement calendar and communicate with key CRM stakeholders regionally and globally.

Pay and Benefits

Perks:Health InsuranceRemote WorkEmployee Discounts

Key Requirements

•3–5 years of CRM experience, preferably in luxury retail or premium fashion/beauty/jewelry/hospitality.
•Experience with CRM platforms including Salesforce (SFMC), Power BI, Looker, and Adobe Campaign.
•Strong analytical skills with proficiency in Microsoft Excel and reporting tools.
•Knowledge of customer segmentation, marketing automation, and omnichannel CRM strategies.
•Strong stakeholder management, communication, and project management skills.

Experience:Luxury retailPremium fashionBeautyJewelryHospitality

Skills:Analytical skillsDetail-orientedStakeholder managementCommunicationProject management

Tech Stack:SalesforceSFMCLookerPower BIPowerBiAdobe CampaignMicrosoft ExcelSMSNewslettersECRM

Company Brief

Chalhoub Group

Chalhoub Group is a Dubai-based family-owned luxury retail partner in the Middle East, operating owned and international brands across fashion, beauty, watches, jewellery and lifestyle with extensive omnichannel retail and distribution services.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1955

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Chalhoub Group

9 hours ago

CRM Executive - Max Mara

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Hybrid

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Mid level

Key Responsibilities

•Create and maintain customer data across stores and track KPIs weekly, monthly, and quarterly with BOH and FOH.
•Execute ECRM strategy and personalized customer touchpoints across omnichannel channels such as SMS and newsletters.
•Manage the technical/reporting side of SFMC (Salesforce), Looker, and Power BI.
•Collaborate with store leaders, e-commerce, and buying teams to support CRM initiatives.
•Own the CRM client engagement calendar and communicate with key CRM stakeholders regionally and globally.

Pay and Benefits

Perks:Health InsuranceRemote WorkEmployee Discounts

Key Requirements

•3–5 years of CRM experience, preferably in luxury retail or premium fashion/beauty/jewelry/hospitality.
•Experience with CRM platforms including Salesforce (SFMC), Power BI, Looker, and Adobe Campaign.
•Strong analytical skills with proficiency in Microsoft Excel and reporting tools.
•Knowledge of customer segmentation, marketing automation, and omnichannel CRM strategies.
•Strong stakeholder management, communication, and project management skills.

Experience:Luxury retailPremium fashionBeautyJewelryHospitality

Skills:Analytical skillsDetail-orientedStakeholder managementCommunicationProject management

Tech Stack:SalesforceSFMCLookerPower BIPowerBiAdobe CampaignMicrosoft ExcelSMSNewslettersECRM

Company Brief

Chalhoub Group

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1955

Glassdoor: 4.0

Website LinkedIn Glassdoor