Associate - Customer Support APAC

Avantor
Coimbatore
Full timeFunction: Customer Support (Service Desk)0Education: high_schoolSkills: ["Communication","Problem-solving","Resourcefulness","Organization","Time management"]

Handle inbound customer communication across email, calls, and click-to-chat for service status and order processing. Troubleshoot customer issues, research information in multiple systems, expedite back orders, and coordinate returns and special requests. Own each customer request from initiation to resolution while proactively aligning with outside sales and following up with internal teams, suppliers, and customers. Track performance against quality and productivity metrics and recommend process improvements.

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FursaFursa
Avantor
Avantor
1 day ago

Associate - Customer Support APAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Handle inbound customer communication across email, calls, and click-to-chat for service status and order processing. Troubleshoot customer issues, research information in multiple systems, expedite back orders, and coordinate returns and special requests. Own each customer request from initiation to resolution while proactively aligning with outside sales and following up with internal teams, suppliers, and customers. Track performance against quality and productivity metrics and recommend process improvements.
Location: Coimbatore
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inbound sales and customer communications (emails, calls, click-to-chat) for service status and network challenges.
  • •Process and troubleshoot customer orders using multiple systems to research information.
  • •Own customer requests end-to-end, resolving issues by identifying causes and applying best solutions; follow up to ensure resolution.
  • •Research and resolve customer issues, expedite back orders, and handle returns and other special requests.
  • •Proactively coordinate with outside sales and follow up with sales, suppliers, and customers; support continuous process improvement.

Key Requirements

  • •High school diploma required; Bachelor’s degree is a plus.
  • •0-3 years applicable experience in a customer relationship type role (sales, call center, etc.).
  • •Strong communication skills, both verbal and written.
  • •Intermediate computer skills; ability to work in multiple systems concurrently.
  • •Familiarity with SAP system helpful.
Experience:0Customer supportCall center
Education:High School
Skills:CommunicationProblem-solvingResourcefulnessOrganizationTime management
Tech Stack:SAP

Company Brief

Avantor
Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Radnor, United States
WebsiteLinkedIn