Technical Support Partner

Waitrose & Partners
United Kingdom
Workplace: OnsiteTemporaryGBP 28,400 - 34,400 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Empathy","Problem-solving","Stakeholder management"]

Serve as the first point of contact for customers with technical queries about the electrical products sold in John Lewis. Diagnose and troubleshoot issues, then coordinate with repairers and suppliers to ensure problems are resolved quickly. Provide empathetic, high-quality customer service while following business systems and processes to protect profitability. Support the wider shop team with general shop-keeping tasks as needed.

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Waitrose & Partners
Waitrose & Partners
10 hours ago

Technical Support Partner

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the first point of contact for customers with technical queries about the electrical products sold in John Lewis. Diagnose and troubleshoot issues, then coordinate with repairers and suppliers to ensure problems are resolved quickly. Provide empathetic, high-quality customer service while following business systems and processes to protect profitability. Support the wider shop team with general shop-keeping tasks as needed.
Location: United Kingdom
Workplace: Onsite
Employment Type: Temporary
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Offer exceptional customer service by showing empathy with customers’ product-related issues
  • •Diagnose and troubleshoot technical issues as a first point of resolution where possible
  • •Keep customers updated on the status of product repairs
  • •Liaise with repairers and suppliers when needed to resolve product issues quickly
  • •Adhere to business systems and processes to minimise loss and protect profitability, and support shop-keeping tasks

Pay and Benefits

Salary: GBP 28,400 - 34,400 annually

Key Requirements

  • •Good communication skills to engage with third-party suppliers and internal stakeholders
  • •High level of product knowledge and expertise
  • •Technical support experience
  • •Ability to troubleshoot product-related issues
  • •Experience in a customer-facing retail environment (desirable)
Experience:Customer serviceRetailTechnical support
Skills:CommunicationCustomer serviceEmpathyProblem-solvingStakeholder management

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn