Customer Specialist - Full Time

CarMax
United States
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Support customers through the used-vehicle journey by guiding them with sales, appraisals, test drives, and financing applications. Conduct accurate vehicle condition assessments, manage inventory check-in and scanning, and perform cosmetic inspections to meet quality standards. Handle key paperwork and payment tasks, coordinate service appointments, and review repair order invoices for accuracy—while following CarMax EH&S requirements and delivering a customer-first experience.

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CarMax
CarMax
4 days ago

Customer Specialist - Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support customers through the used-vehicle journey by guiding them with sales, appraisals, test drives, and financing applications. Conduct accurate vehicle condition assessments, manage inventory check-in and scanning, and perform cosmetic inspections to meet quality standards. Handle key paperwork and payment tasks, coordinate service appointments, and review repair order invoices for accuracy—while following CarMax EH&S requirements and delivering a customer-first experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments, document details for appraisals, and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • •Handle administrative tasks (printing reports, maintaining transaction paperwork, auditing documents, managing payments) and coordinate service appointments and repair order invoice accuracy.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Skilled in balancing customer needs with business goals and following processes accurately.
  • •High school diploma or equivalent, valid driver’s license, and ability to lift up to 25 lbs while reading/transcribing data.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn