TikTok Shop - Emergency Response Specialist

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Stakeholder management","Cross-functional collaboration","Executive communication","Analytical thinking","Problem-solving"]

Lead regional emergency response and crisis management for high-severity TikTok Shop incidents, acting as the primary escalation point to coordinate cross-functional teams and drive timely resolution. Build and improve escalation protocols, incident management processes, and operational readiness through root-cause analysis and post-incident reviews. Partner with business and country operations to identify pain points and reduce operational, regulatory, and reputational risk, while delivering clear executive-level updates during fast-moving events.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Emergency Response Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead regional emergency response and crisis management for high-severity TikTok Shop incidents, acting as the primary escalation point to coordinate cross-functional teams and drive timely resolution. Build and improve escalation protocols, incident management processes, and operational readiness through root-cause analysis and post-incident reviews. Partner with business and country operations to identify pain points and reduce operational, regulatory, and reputational risk, while delivering clear executive-level updates during fast-moving events.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Lead regional emergency response and crisis management operations for high-severity, high-visibility TikTok Shop incidents.
  • •Serve as the primary escalation lead, coordinating cross-functional stakeholders to drive timely incident resolution and risk mitigation.
  • •Develop and optimize emergency response frameworks, escalation protocols, and incident management processes across regional operations.
  • •Conduct root-cause analysis and post-incident reviews to identify preventive measures and improve operational readiness.
  • •Monitor emerging operational, regulatory, and reputational risks, providing actionable recommendations and executive communications during incidents.

Key Requirements

  • •5+ years of experience in emergency management, crisis management, incident response, trust & safety operations, risk management, or related governance functions.
  • •Experience managing high-visibility incidents in e-commerce, technology, consulting, or government/public sector settings.
  • •Strong stakeholder management and cross-functional collaboration to drive alignment across regional and global teams.
  • •Strong executive communication and presentation skills in ambiguous, fast-paced environments.
  • •Experience developing operational processes, escalation frameworks, or incident management programs at scale.
Experience:5+ yearsE-commerceTechnologyConsultingGovernment/public sector
Skills:Stakeholder managementCross-functional collaborationExecutive communicationAnalytical thinkingProblem-solving

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn