TikTok Shop - Emergency Response Management Lead

Lead regional emergency response and crisis management for high-severity TikTok Shop incidents, acting as the primary escalation point to coordinate cross-functional teams and drive timely resolution. Build and improve escalation protocols, incident management processes, and operational readiness through root-cause analysis and post-incident reviews. Partner with business and country operations to identify pain points and reduce operational, regulatory, and reputational risk, while delivering clear executive-level updates during fast-moving events.