Customer Service Representative

Emerson
Debrecen
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Ownership","Decision-making","Problem-solving","Organizational skills"]

Manage customer orders, quotations, product returns, and customer requests with high accuracy. Handle inbound and outbound customer interactions via phone, email, and chat to resolve inquiries and provide timely support across pre-sales and post-booking activities. Coordinate logistics and order status updates, maintain customer records and master data, and drive escalations for complex issues. Use Oracle, Salesforce (SFDC), Outlook, and internal tools to execute processes and support continuous improvement in customer operations.

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FursaFursa
Emerson
Emerson
1 day ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Manage customer orders, quotations, product returns, and customer requests with high accuracy. Handle inbound and outbound customer interactions via phone, email, and chat to resolve inquiries and provide timely support across pre-sales and post-booking activities. Coordinate logistics and order status updates, maintain customer records and master data, and drive escalations for complex issues. Use Oracle, Salesforce (SFDC), Outlook, and internal tools to execute processes and support continuous improvement in customer operations.
Location: Debrecen
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage customer orders, quotations, product returns, and customer account-related requests with high accuracy.
  • •Resolve customer inquiries through inbound and outbound interactions via phone, email, and chat.
  • •Support customers across the sales opportunity lifecycle by fulfilling operational requests and removing process roadblocks.
  • •Partner with internal departments to execute customer requirements and resolve complex issues.
  • •Maintain customer records and master data, including order status updates, logistics coordination, and other post-booking activities.

Key Requirements

  • •Bachelor's degree or an equivalent combination of education and relevant customer service experience.
  • •Experience supporting customer service, customer operations, shared services, order management, or related functions.
  • •Advanced English communication skills (written and verbal).
  • •Strong customer service mindset and ability to manage multiple priorities with accuracy and attention to detail.
  • •Proficiency with Microsoft Office and general business systems, with ability to learn new tools and processes quickly.
Experience:Shared servicesCustomer operationsOrder managementCustomer service
Education:Bachelor's
Skills:CommunicationOwnershipDecision-makingProblem-solvingOrganizational skills
Languages:EnglishGermanFrenchItalian
Tech Stack:OracleSalesforce (SFDC)OutlookMicrosoft OfficeOrder managementCRM

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn