Technical Support Engineer II

Akamai Technologies
Bengaluru
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: bachelorsSkills: ["Responsiveness","Problem ownership","Collaboration","Investigation"]

Join Akamai’s customer support team to resolve complex product and platform issues for B2B customers. You’ll gain in-depth experience in Guardicore Segmentation and Zero Trust security, own problem resolution, and collaborate with internal teams to investigate customer issues. The role includes analyzing technical problems, proposing preventative solutions, and supporting high-availability, responsive customer outcomes while working with Linux, networking, virtualization, and scripting.

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Akamai Technologies
Akamai Technologies
1 day ago

Technical Support Engineer II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Join Akamai’s customer support team to resolve complex product and platform issues for B2B customers. You’ll gain in-depth experience in Guardicore Segmentation and Zero Trust security, own problem resolution, and collaborate with internal teams to investigate customer issues. The role includes analyzing technical problems, proposing preventative solutions, and supporting high-availability, responsive customer outcomes while working with Linux, networking, virtualization, and scripting.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Learn and develop in-depth experience in Akamai’s Guardicore Segmentation and Zero Trust network security.
  • •Serve as a trusted support partner to resolve customer questions and issues.
  • •Own problem resolution and collaborate with internal teams to drive outcomes.
  • •Lead customer-focused investigations for Guardicore Segmentation and Zero Trust issues.
  • •Analyze technical issues and propose solutions to prevent recurring problems.

Key Requirements

  • •4+ years of relevant experience and a Bachelor's degree in Computer Science, Engineering, or related field.
  • •Experience providing technical solutions and support to B2B customers.
  • •Knowledge of Linux (mandatory), basic networking, virtualization, and cloud technologies.
  • •Basic knowledge of scripting languages such as Bash, PowerShell, and Python.
  • •A high-availability and responsiveness mindset.
Experience:4+ years
Education:Bachelor's in Computer Science, Engineering, or related field
Skills:ResponsivenessProblem ownershipCollaborationInvestigation
Tech Stack:LinuxBashPowerShellPythonNetworkingVirtualizationCloud technologiesGuardicore SegmentationZero Trust

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn