Client Specialist/On-Site

Avery Dennison
Little Rock
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Autonomous work","Independent judgment","Diplomacy","Communication","Problem-solving"]

Own day-to-day client relationship management for a high-revenue assigned account, serving as the primary point of contact and “face” of the company. Proactively plan and manage print and fulfillment projects, coordinate objectives and schedules across internal teams, and evaluate technical requirements and data integrity. Investigate and resolve client concerns independently, negotiate deliverables and service-level agreement deviations, and commit to required timelines through data-driven decisions.

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Avery Dennison
Avery Dennison
23 hours ago

Client Specialist/On-Site

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own day-to-day client relationship management for a high-revenue assigned account, serving as the primary point of contact and “face” of the company. Proactively plan and manage print and fulfillment projects, coordinate objectives and schedules across internal teams, and evaluate technical requirements and data integrity. Investigate and resolve client concerns independently, negotiate deliverables and service-level agreement deviations, and commit to required timelines through data-driven decisions.
Location: Little Rock
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary day-to-day relationship manager for a high-revenue client account and the company’s point of contact.
  • •Master client business processes and manage print and fulfillment project coordination across internal departments.
  • •Evaluate technical project requirements, data integrity, and job management workflows using database queries; collaborate with IT, Creative, Operations, and Sales.
  • •Independently investigate, escalate, address, and resolve client complaints, concerns, and internal workflow issues.
  • •Evaluate account responsibilities, negotiate service-level agreement deviations, and determine commitments (e.g., expedited shipping or production overtime) to meet critical delivery requirements.

Pay and Benefits

Perks:Health Insurance401kLife InsurancePaid Leave

Key Requirements

  • •Bachelor's degree in business, marketing, or a similar field (or equivalent education/work experience).
  • •3 to 5 years of related business experience and/or training in client service.
  • •Ability to work autonomously with limited supervision, exercising independent judgment and diplomacy with challenging clients.
  • •Technical proficiency querying databases using SQL (or similar tools) and general knowledge of coding languages.
  • •Excellent oral, written, and interpersonal communication skills; proficiency in Excel, PowerPoint, Word, Outlook, Access, ERP, and retail/client-specific proprietary software.
Experience:3-5 yearsClient service
Education:Bachelor's
Skills:Autonomous workIndependent judgmentDiplomacyCommunicationProblem-solving
Languages:English
Tech Stack:SQLExcelPowerPointWordOutlookAccessERPDatabase queriesCoding languages

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn