Customer Care Senior Representative

Dimension Data
Anywhere
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Customer satisfaction","Confidentiality","Continuous learning"]

Act as a Brand Ambassador by delivering exceptional customer service and handling customer inquiries, questions, and complaints. Use strong communication and problem-solving skills to support customer satisfaction. Maintain confidentiality while continuously learning about the company’s products and services. Prior customer service experience is preferred, and the role focuses on providing responsive, high-quality support to customers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dimension Data
Dimension Data
2 months ago

Customer Care Senior Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 days agoStatus: Live

Job Summary

Act as a Brand Ambassador by delivering exceptional customer service and handling customer inquiries, questions, and complaints. Use strong communication and problem-solving skills to support customer satisfaction. Maintain confidentiality while continuously learning about the company’s products and services. Prior customer service experience is preferred, and the role focuses on providing responsive, high-quality support to customers.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as a Brand Ambassador for the company.
  • •Provide exceptional customer service.
  • •Address and respond to customer inquiries and complaints.
  • •Maintain confidentiality as required in the role.
  • •Continuously learn about products and services to support customers effectively.

Key Requirements

  • •Provide exceptional customer service by addressing customer inquiries and complaints.
  • •Use strong communication skills to engage effectively with customers.
  • •Apply problem-solving abilities to resolve customer issues.
  • •Maintain confidentiality while supporting customers.
  • •Commit to continuous learning about products and services.
Skills:CommunicationProblem-solvingCustomer satisfactionConfidentialityContinuous learning

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn