NTT

5 days ago

Helpdesk Senior Associate - ITIL

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide first-line service desk support for hardware, software, networks, and peripherals by phone, chat, and email. Diagnose and resolve user issues, screen and route internal inquiries, document incidents in ITSM, and dispatch requests to support groups. Advise users on IT policy interpretation and help ensure maximum uptime. Use troubleshooting skills to investigate fixes and communicate technical guidance. Work onsite in Bangalore with rotational shifts (24/7).

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage customer interactions and record reported issues in ITSM.
•Identify issues, apply fixes, and investigate root causes using internal instructions.
•Provide technical guidance for identifying, prioritizing, and resolving problems via telephone, email, and chat.
•Screen, refer, and diagnose internal inquiries and work requests related to PC maintenance.
•Act as a liaison between customers and internal departments to resolve online system problems accurately and timely.

Key Requirements

•Ideally have university education, preferably a technical degree, or Microsoft certifications.
•Awareness of Microsoft Operating Systems administration and the Microsoft Office family of applications.
•Ability to analyze and solve problems using troubleshooting skills.
•Excellent communication and customer service skills.
•Fluency in English and willingness to work onsite 5 days a week with rotational shifts (24/7).

Skills:CommunicationCustomer serviceProblem-solvingTroubleshootingCustomer interaction

Certifications:Microsoft certifications

Languages:English

Tech Stack:ITILITSMMicrosoft Operating SystemsMicrosoft Office

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT