Guest Service Agent

Minor International
Brisbane
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Positive attitude","Attention to detail"]

Deliver warm, welcoming guest experiences at Oaks Brisbane on Charlotte Suites. Handle efficient check-ins and check-outs, respond to guest inquiries across in-person, phone, and email channels, and manage reservations and special requests using property management systems. Serve as the primary point of contact throughout guests’ stays, resolving issues promptly and sharing personalized local recommendations while working rotating shifts.

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Minor International
Minor International
1 day ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Deliver warm, welcoming guest experiences at Oaks Brisbane on Charlotte Suites. Handle efficient check-ins and check-outs, respond to guest inquiries across in-person, phone, and email channels, and manage reservations and special requests using property management systems. Serve as the primary point of contact throughout guests’ stays, resolving issues promptly and sharing personalized local recommendations while working rotating shifts.
Location: Brisbane
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide a warm reception and ensure smooth, efficient check-in while addressing immediate guest inquiries or needs.
  • •Maintain clear, courteous communication with guests using in-person, phone, and email channels.
  • •Accurately process guest reservations, updates, and special requests using property management systems.
  • •Act as primary point of contact throughout the stay, offering prompt assistance, resolving issues, and sharing personalized recommendations.
  • •Support operational scheduling with rotating shifts across Monday to Sunday, within 6:00am to 11:00pm.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning BudgetEap

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly and professionally across in-person, phone, and email.
  • •Proactive, positive approach to addressing guest needs and exceeding expectations.
  • •Ability to foster positive guest experiences, maintaining high satisfaction through attentive service and issue resolution.
  • •Polished, professional presentation and willingness to work weekends, public holidays, and varying shifts.
Experience:Hospitality
Skills:Customer serviceCommunicationProblem-solvingPositive attitudeAttention to detail
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn