Customer Support Representative - Egypt

Community Phone
Egypt
Workplace: RemoteFull-timeUSD 6 - 6 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Empathy","Multitasking","Organization"]

Customer support representative role focused on assisting landline and telecommunication customers, tracking concerns, and eliminating obstacles to deliver an extraordinary customer experience. You’ll work cross-functionally to resolve issues, identify trends, and look for upsell opportunities while maintaining calm, clear communication in English. The role supports shifts in US EST hours and remote work from Egypt, with a target to delight customers across multiple touchpoints.

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FursaFursa
Community Phone
Community Phone
7 months ago

Customer Support Representative - Egypt

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Customer support representative role focused on assisting landline and telecommunication customers, tracking concerns, and eliminating obstacles to deliver an extraordinary customer experience. You’ll work cross-functionally to resolve issues, identify trends, and look for upsell opportunities while maintaining calm, clear communication in English. The role supports shifts in US EST hours and remote work from Egypt, with a target to delight customers across multiple touchpoints.
Location: Egypt
Workplace: Remote
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Track customer concerns, identifying trends, and driving calls
  • •Work cross-functionally to remove customer obstacles
  • •Ensure every customer has an extraordinary experience
  • •Understand why customers wish to cancel and work on solutions to keep customers satisfied
  • •Listen for opportunities to upsell our customers on additional products and services

Pay and Benefits

Salary: USD 6 hourly

Key Requirements

  • •Excellent verbal and written English communication
  • •Experience with Zendesk, Hubspot or similar CRM/ticketing systems
  • •Calm under pressure and quick to adapt to change
  • •Strong multitasking and organizational skills
  • •Ability to build rapport with a diverse customer base
Experience:Customer supportSaaS
Skills:CommunicationProblem-solvingEmpathyMultitaskingOrganization
Languages:English
Tech Stack:ZendeskHubspotCRM

Company Brief

Community Phone
Nonprofit providing low-cost mobile phone plans and connectivity services to low-income and underserved individuals, aiming to bridge the digital divide by offering affordable cellular service, device access, and support to communities in need.
Industry: Telecommunications
Growth: Nonprofit & NGO
Headquarters: United States
Website