Auto Finance Sr Operations Manager - Repossession Operations (Hybrid)

Discover Financial
Plano
Workplace: HybridFull timeUSD 149,000 - 170,000 annuallyFunction: Business OperationsExperience: 7+ yearsEducation: high_schoolSkills: ["Relationship building","Written communication","Verbal communication","Presentation skills","Problem-solving","Organizational skills","Self-motivation","Data analysis","Leadership"]

Lead operational performance for Capital One Auto’s repo-eligible and recently repossessed customer portfolio, managing both customer-facing teams and back-office support. You’ll coach leaders of leaders, oversee collections and legal workflows (including vendor and law firm partners), and ensure compliance across processes. Using KPI monitoring and data analysis, troubleshoot escalated issues, streamline loss mitigation operations, and drive operational excellence across 200–300 FTE while partnering with cross-functional technology and operations teams.

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Discover Financial
Discover Financial
1 day ago

Auto Finance Sr Operations Manager - Repossession Operations (Hybrid)

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead operational performance for Capital One Auto’s repo-eligible and recently repossessed customer portfolio, managing both customer-facing teams and back-office support. You’ll coach leaders of leaders, oversee collections and legal workflows (including vendor and law firm partners), and ensure compliance across processes. Using KPI monitoring and data analysis, troubleshoot escalated issues, streamline loss mitigation operations, and drive operational excellence across 200–300 FTE while partnering with cross-functional technology and operations teams.
Location: Plano
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage, lead, coach, and develop leaders and cross-functional teams.
  • •Recruit, onboard, and manage relationships with external vendors and on-shore legal firms.
  • •Monitor vendor performance and internal performance using KPIs across agent, team, and portfolio levels.
  • •Ensure processes are managed and compliant with applicable laws and regulations, including engaging law firms in court.
  • •Troubleshoot escalated issues and analyze data to identify trends, coverage gaps, and cost-saving opportunities.
Travel: Low travel

Pay and Benefits

Salary: USD 149,000 - 170,000 annually

Key Requirements

  • •At least 7 years of financial industry experience.
  • •At least 10 years of people leadership experience, including coaching and developing mid-level managers.
  • •At least 7 years of experience managing a team of people leaders.
  • •At least 5 years of vendor management experience.
  • •At least 3 years of experience using Microsoft Office or Google Suite.
Experience:7+ yearsAuto loan servicingFinancial servicesLoss mitigationCollectionsVendor management
Education:High School
Skills:Relationship buildingWritten communicationVerbal communicationPresentation skillsProblem-solvingOrganizational skillsSelf-motivationData analysisLeadership
Tech Stack:Microsoft OfficeGoogle Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn