Salesforce

1 month ago

2027 Japan Futureforce - Trainee (Customer Success Group)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Trainee role in Salesforce’s Futureforce program within the Customer Success Group in Tokyo. You’ll learn to triage issues, provide technical support via Service Cloud, manage customer expectations, and contribute to knowledge base materials while collaborating with a global team on real projects that impact product success.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Follow support process defined and triage issues, delivering workaround or solution to mitigate/solve technical issues.
•Provide consistent and exceptional technical support via phone or Service Cloud.
•Skillfully manage and resolve complex customer issues by utilizing expertise effectively.
•Manage customers' expectations and deliver a good user experience.
•Define and describe technical best practices and create knowledge base materials to empower developers and improve operational efficiency.

Key Requirements

•Must have less than 1 year of work experience
•Graduation from a four-year college or graduate school
•Fluent in Japanese
•Strong interest in customer success
•Exemplary problem-solving skills and the resourceful ability to take initiative

Experience:CRMSaaSEnterprise Software

Education:Bachelor's

Skills:Problem-solvingCommunicationCustomer empathyTime managementTeamwork

Tech Stack:Service CloudSalesforce

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 month ago

2027 Japan Futureforce - Trainee (Customer Success Group)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Follow support process defined and triage issues, delivering workaround or solution to mitigate/solve technical issues.
•Provide consistent and exceptional technical support via phone or Service Cloud.
•Skillfully manage and resolve complex customer issues by utilizing expertise effectively.
•Manage customers' expectations and deliver a good user experience.
•Define and describe technical best practices and create knowledge base materials to empower developers and improve operational efficiency.

Key Requirements

•Must have less than 1 year of work experience
•Graduation from a four-year college or graduate school
•Fluent in Japanese
•Strong interest in customer success
•Exemplary problem-solving skills and the resourceful ability to take initiative

Experience:CRMSaaSEnterprise Software

Education:Bachelor's

Skills:Problem-solvingCommunicationCustomer empathyTime managementTeamwork

Tech Stack:Service CloudSalesforce

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor