Service Desk Technician

GovCIO
Washington
Workplace: OnsiteFull timeUSD 71,150 - 90,000 annuallyFunction: Customer Support (Service Desk)Experience: 8+ yearsEducation: bachelorsSkills: ["Communication","Troubleshooting","User training","Problem-solving","Documentation"]

Provide on-site service desk and technical support for DFC in Washington, DC, supporting computers and associated networks. Install, troubleshoot, service, and repair desktops, network equipment (including servers and telecom equipment), related software, and peripherals. Maintain network diagrams, circuit records, trouble logs, and daily communication transaction records, and train users with hardware and software usage. Coordinate with staff and management on requirements for system modifications and basic PC/PBX/network software programming.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
GovCIO
GovCIO
3 days ago

Service Desk Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide on-site service desk and technical support for DFC in Washington, DC, supporting computers and associated networks. Install, troubleshoot, service, and repair desktops, network equipment (including servers and telecom equipment), related software, and peripherals. Maintain network diagrams, circuit records, trouble logs, and daily communication transaction records, and train users with hardware and software usage. Coordinate with staff and management on requirements for system modifications and basic PC/PBX/network software programming.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support for computers and associated networks, including installing, troubleshooting, servicing, and repairing PCs and network equipment.
  • •Connect computers and terminals to existing data networks and support attendant PC software installations.
  • •Maintain network diagrams/circuit records, trouble logs, and daily data communication transaction and remedial action records.
  • •Instruct and train users on proper use of personal computers, networks, and relevant hardware/software.
  • •Answer questions and resolve computer problems for clients/staff in person or via telephone/remote, and make recommendations for software/hardware purchases.

Pay and Benefits

Salary: USD 71,150 - 90,000 annually

Key Requirements

  • •Bachelor’s degree with 8+ years of service desk support experience (or commensurate experience).
  • •Ability to maintain a public trust clearance.
  • •Experience providing technical support for computers and associated networks.
  • •Experience installing, troubleshooting, and repairing personal computers and related hardware/software and peripherals.
  • •Experience maintaining records such as trouble logs and daily communication/installation activity logs.
Experience:8+ yearsService desk support
Education:Bachelor's
Skills:CommunicationTroubleshootingUser trainingProblem-solvingDocumentation
Languages:En-us

Eligibility

Security Clearance:Public Trust

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn