Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client service","Leadership","Time management","Integrity","Organizational skills"]

Serve as a key client-facing resource in the branch by troubleshooting complex teller issues, ensuring accurate cash handling, and coaching teller effectiveness. Listen for financial wellness opportunities and transition clients to a banker for deeper conversations, while assisting customers with financial goals using available tools. Oversee day-to-day teller line operations (scheduling, compliance, balancing, and security/audit procedures) and support training and onboarding efforts.

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FursaFursa
KeyCorp
KeyCorp
1 day ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a key client-facing resource in the branch by troubleshooting complex teller issues, ensuring accurate cash handling, and coaching teller effectiveness. Listen for financial wellness opportunities and transition clients to a banker for deeper conversations, while assisting customers with financial goals using available tools. Oversee day-to-day teller line operations (scheduling, compliance, balancing, and security/audit procedures) and support training and onboarding efforts.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Coach and ensure efficient, accurate performance of teller functions in an in-person branch setting.
  • •Act as a resource to identify and resolve more complex client servicing issues.
  • •Listen for financial wellness opportunities and transition clients to a banker; assist clients using financial wellness tools.
  • •Manage day-to-day teller line duties, including teller scheduling and observing/coaching teller effectiveness while overseeing operational standards.
  • •Follow compliance, audit, and security procedures, balance cash drawers, and support onboarding/training of new tellers.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience.
  • •3+ years of demonstrated superior client relationship skills.
  • •3+ years of experienced cash handling.
  • •Working knowledge of PC with Windows-based applications and a calculator.
  • •Demonstrated ability to lead, motivate, foster teamwork, and manage multiple tasks organizationally.
Experience:3+ years
Education:High School
Skills:Client serviceLeadershipTime managementIntegrityOrganizational skills
Licenses:Notary License
Certifications:Notary License
Tech Stack:WindowsCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn