Technical Account Manager

Metriport
San Francisco
Workplace: HybridFull timeUSD 160,000 - 190,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Relationship management","Problem-solving","Team collaboration","Technical fluency"]

A technically fluent, customer-facing role bridging production customers and the product to maximize value, drive expansion, and implement scalable customer success processes. You’ll work closely with engineering, design, and sales teams in a fast-paced, ambiguous startup environment from the SF office, owning customer health and growth initiatives for healthcare data platforms.

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FursaFursa
Metriport
Metriport
3 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 53 minutes agoStatus: Live

Job Summary

A technically fluent, customer-facing role bridging production customers and the product to maximize value, drive expansion, and implement scalable customer success processes. You’ll work closely with engineering, design, and sales teams in a fast-paced, ambiguous startup environment from the SF office, owning customer health and growth initiatives for healthcare data platforms.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own the north star metric of customer health for customers in production
  • •Identify and unlock expansion opportunities by ensuring customers fully utilize the product and see measurable ROI
  • •Spot customers not using features that could drive significant value and scale usage accordingly
  • •Build and implement cadenced customer efforts and touchpoints with customers in production
  • •Collaborate with Chief of Staff, Founding Engineer, and Customer Success to elevate account management efforts

Pay and Benefits

Salary: USD 160,000 - 190,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRemote WorkPaid LeaveMacbook

Key Requirements

  • •3+ years in a customer-facing technical role (e.g., Solutions Architect, Solutions Engineer) with exposure to technical sales
  • •Technical fluency, able to read API documentation and translate technical concepts for non-technical stakeholders
  • •Core competency as an expert relationship manager, combining account success focus with product knowledge
  • •Problem solving skills: able to navigate constraints, assess risks, and present data-informed arguments
  • •Collaborative with engineering, design, sales, and company leaders; thrives in ambiguity and fast-paced environments
Experience:3+ yearsHealthcare ITHealthtech
Skills:CommunicationRelationship managementProblem-solvingTeam collaborationTechnical fluency
Languages:English
Tech Stack:REST APIsWebhooksAPI documentationSF officeCustomer success processes

Company Brief

Metriport
Metriport provides a SaaS metrics platform that centralizes, validates, and visualizes business and product metrics to help teams track KPIs, ensure data reliability, and make data-driven decisions.
Industry: Data Infrastructure
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