Rho

1 week ago

IT Support Lead

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Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own the technology backbone for Rho’s New York City office and distributed team by serving as the primary point of contact for employee IT support. Manage device lifecycle across macOS and Windows, administer identity and SaaS tools like SSO, Google Workspace, and Slack, and maintain office infrastructure including networking, AV, and conference rooms. Build scalable IT processes and lead new-hire onboarding for a seamless day one experience.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Serve as the primary point of contact for employee IT support across hardware, software, access, and troubleshooting.
•Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure offboarding.
•Administer identity and SaaS systems (SSO, Google Workspace, Slack), including access onboarding and offboarding.
•Manage NYC office IT infrastructure including networking, AV, conference rooms, and on-site hardware.
•Build and document IT processes, runbooks, and self-service resources; lead IT onboarding for new hires.

Pay and Benefits

Salary: USD 90,000 - 130,000 annually

Perks:Health InsurancePaid Leave

Key Requirements

•5+ years of IT support or IT operations experience in a fast-paced, high-growth environment.
•Hands-on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms.
•Strong working knowledge of Google Workspace, Slack, and common SaaS administration.
•Experience managing office IT infrastructure, including networking, AV, and conference room technology.
•Excellent troubleshooting skills with a customer-service mindset and ability to document processes for non-technical teammates.

Experience:5+ yearsFintechHigh-growth

Skills:TroubleshootingCustomer serviceCommunicationDocumentationProcess building

Tech Stack:MacOSWindowsMDMSSOGoogle WorkspaceSlackSaaSNetworkingAV

Company Brief

Rho

Provides an integrated corporate banking platform offering business accounts, corporate cards, bill pay, and treasury management to help companies manage cash, spend, and payments with modern banking and spend controls.

Industry: Corporate Banking

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: New York, United States

Founded: 2019

Website LinkedIn

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Rho