Trainee - Patient Experience & Operational Analytics Coordinator (Tamheer/Coop)

Bupa Arabia
Riyadh
Workplace: OnsiteInternshipFunction: Data Analytics & Business Intelligence0Education: bachelorsSkills: ["Multicultural interpersonal skills","Communication skills","Planning","Attention to detail","Organized","Structured","Outcome-focused mindset","Adaptability","Prioritization"]

Support Smart Clinic operations by transforming patient-journey and operational data into structured reports, dashboards, and actionable insights. Collect, validate, and consolidate data from clinic systems, monitor key KPIs (waiting times, throughput, utilization, service recovery), and track complaints and improvement actions. Coordinate with Patient Experience, Operations, and Command Center teams to answer data queries, maintain reporting logs and templates, and support performance-led operational excellence and compliance.

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FursaFursa
Bupa Arabia
Bupa Arabia
1 day ago

Trainee - Patient Experience & Operational Analytics Coordinator (Tamheer/Coop)

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Last checked: 3 hours agoStatus: Live

Job Summary

Support Smart Clinic operations by transforming patient-journey and operational data into structured reports, dashboards, and actionable insights. Collect, validate, and consolidate data from clinic systems, monitor key KPIs (waiting times, throughput, utilization, service recovery), and track complaints and improvement actions. Coordinate with Patient Experience, Operations, and Command Center teams to answer data queries, maintain reporting logs and templates, and support performance-led operational excellence and compliance.
Location: Riyadh
Workplace: Onsite
Employment Type: Internship
Job Function: Data Analytics & Business Intelligence
Seniority: Entry level

Key Responsibilities

  • •Collect, validate, and consolidate operational and patient experience data from multiple clinic systems.
  • •Monitor and track key KPIs such as waiting times, throughput, utilization, and service recovery trends.
  • •Develop and maintain operational dashboards and periodic performance reports.
  • •Coordinate with clinic teams and Command Center/MIS teams to align data insights with operational actions.
  • •Support performance-led operational excellence by tracking deviations, risks, non-compliance trends, and progress against targets.

Key Requirements

  • •Bachelor's degree in MIS or a related field.
  • •0–1 years of experience.
  • •Strong analytical and reporting skills with high attention to detail.
  • •Proficiency in Excel and operational reporting tools.
  • •Ability to interpret data and translate findings into clear insights while coordinating with stakeholders.
Experience:0Healthcare
Education:Bachelor's in MIS
Skills:Multicultural interpersonal skillsCommunication skillsPlanningAttention to detailOrganizedStructuredOutcome-focused mindsetAdaptabilityPrioritization
Tech Stack:ExcelDashboardsHISQMSAppointment systemsEscalation systemsOperational reporting toolsMIS

Company Brief

Bupa Arabia
Provides health insurance products and managed healthcare services in Saudi Arabia for individuals and corporate clients. The company focuses on coverage administration, medical network access, and digital health support for members.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Jeddah, Saudi Arabia
Founded: 1997
WebsiteLinkedIn