COACH-咖啡厅主管/资深咖啡师-上海新丸

Tapestry
Shanghai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 1-3 yearsSkills: ["Leadership","Organization","Time management","Communication","Customer service"]

Lead daily operations of the Coach café, ensuring efficient service and high customer satisfaction. Manage and schedule staff, quickly cover shifts when team members are sick or absent, and set the tone for performance through hands-on leadership and feedback. Oversee inventory, ordering, and budgeting to keep the café profitable while controlling operating costs. Handle customer inquiries and complaints, recommend menu improvements, and maintain a clean, organized, compliant environment.

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Tapestry
Tapestry
3 hours ago

COACH-咖啡厅主管/资深咖啡师-上海新丸

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead daily operations of the Coach café, ensuring efficient service and high customer satisfaction. Manage and schedule staff, quickly cover shifts when team members are sick or absent, and set the tone for performance through hands-on leadership and feedback. Oversee inventory, ordering, and budgeting to keep the café profitable while controlling operating costs. Handle customer inquiries and complaints, recommend menu improvements, and maintain a clean, organized, compliant environment.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Supervise daily café operations, including managing staff, monitoring inventory, and ensuring customer satisfaction
  • •Manage staff scheduling and quickly find replacements when team members are sick or absent
  • •Monitor and manage the café budget to maintain profitability, seeking ways to reduce operating costs while growing the customer base
  • •Conduct coffee supply counts and order new inventory as needed
  • •Coordinate with customers to respond to questions, listen to feedback and complaints about food quality and service, and resolve issues promptly

Key Requirements

  • •1-3 years of leadership experience in the food service or hospitality industry
  • •Ability to motivate a team to meet and exceed performance targets
  • •Flexibility with working hours, including evenings, weekends, and holidays
  • •Must have a food processing license and understand food health and safety regulations
  • •Strong organizational, time-management, communication, and customer service skills
Experience:1-3 yearsFood serviceHospitalityRestaurantsHotels
Skills:LeadershipOrganizationTime managementCommunicationCustomer service
Licenses:Food processing license

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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Glassdoor: 3.7
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