Entry-Level Call Center Care Specialist Tier 1 ( Day or Night) REMOTE

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Active listening","Organization","Patience","Empathy"]

Provide friendly, professional support as a Tier 1 Call Center Care Specialist, answering incoming calls and responding to common customer questions. Document interactions accurately, troubleshoot basic issues using established processes, and escalate more complex cases when needed. Work day or night shifts remotely while maintaining productivity, quality, and attendance standards through training and support tools. Help ensure every customer interaction is calm, helpful, and positive.

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FursaFursa
Qureos
Qureos
1 day ago

Entry-Level Call Center Care Specialist Tier 1 ( Day or Night) REMOTE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 5 days ago

Job Summary

Provide friendly, professional support as a Tier 1 Call Center Care Specialist, answering incoming calls and responding to common customer questions. Document interactions accurately, troubleshoot basic issues using established processes, and escalate more complex cases when needed. Work day or night shifts remotely while maintaining productivity, quality, and attendance standards through training and support tools. Help ensure every customer interaction is calm, helpful, and positive.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer incoming customer calls in a professional, friendly, and timely manner
  • •Provide accurate information about services, policies, and common customer questions
  • •Document customer interactions clearly and completely in the appropriate systems
  • •Troubleshoot basic issues and follow standard procedures to resolve concerns
  • •Escalate complex or unresolved cases to the appropriate team or supervisor

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVision401k

Key Requirements

  • •High school diploma or equivalent required
  • •Previous customer service or call center experience is preferred
  • •Strong verbal communication and active listening skills
  • •Basic computer proficiency and ability to learn new systems quickly
  • •Ability to work scheduled day or night shifts, including weekends or holidays if needed
Education:High School
Skills:CommunicationActive listeningOrganizationPatienceEmpathy

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn