Account Manager - Qatar

Delivery Hero
Doha
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Negotiation","Interpersonal skills","Analytical skills","Customer-first mindset"]

Manage and grow relationships with restaurant and vendor partners across Qatar as the main point of contact. Drive partner satisfaction and retention through proactive communication, support, and service excellence. Use sales, operational, and engagement data to identify menu, pricing, promotion, and delivery-logistics improvements, and run regular business reviews. Upsell services, optimize partner content, coordinate marketing campaigns, and ensure contract compliance and performance standards by collaborating with internal Marketing, Logistics, and Operations teams.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Account Manager - Qatar

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Last checked: 8 hours agoStatus: Live

Job Summary

Manage and grow relationships with restaurant and vendor partners across Qatar as the main point of contact. Drive partner satisfaction and retention through proactive communication, support, and service excellence. Use sales, operational, and engagement data to identify menu, pricing, promotion, and delivery-logistics improvements, and run regular business reviews. Upsell services, optimize partner content, coordinate marketing campaigns, and ensure contract compliance and performance standards by collaborating with internal Marketing, Logistics, and Operations teams.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain long-term relationships with restaurant and vendor partners.
  • •Ensure partner satisfaction and retention through proactive communication, support, and service excellence.
  • •Analyze sales and engagement data to improve menu performance, pricing, promotions, and delivery logistics, and present recommendations.
  • •Identify growth opportunities (upsell services, cross-promotions) and optimize partner content to improve customer engagement and conversion.
  • •Negotiate and renew commercial agreements, manage SLAs/operational standards, and coordinate with internal Marketing, Logistics, and Operations for onboarding, campaigns, and issue resolution.

Key Requirements

  • •2+ years of experience in account management, sales, or partner success (food tech, FMCG, or e-commerce is a plus).
  • •Strong analytical skills using data dashboards and Excel/Google Sheets to generate insights.
  • •Excellent communication, negotiation, and interpersonal skills.
  • •Customer-first mindset focused on delivering value to partners.
  • •Fluency in Arabic is a must.
Experience:2+ yearsFood techFMCGE-commerce
Skills:CommunicationNegotiationInterpersonal skillsAnalytical skillsCustomer-first mindset
Languages:ArabicEnglish
Tech Stack:ExcelGoogle SheetsData dashboards

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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