Community & Digital Programs Specialist (Guadalajara or Mexico City)

BMC
Guadalajara, Mexico City
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Written communication","Verbal communication","Data-driven mindset","Project management","Prioritization"]

Own day-to-day community operations and deliver BMC’s community initiatives end to end, including moderation, content curation, engagement programs, and analytics to improve community health. Support digital customer experience and customer portal adoption campaigns for MyBMC by coordinating content, audiences, and timelines with cross-functional partners. Turn engagement and adoption data into actionable recommendations and continuously look for opportunities to apply AI and automation to scale impact.

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BMC
BMC
3 days ago

Community & Digital Programs Specialist (Guadalajara or Mexico City)

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Last checked: 21 hours agoStatus: Live

Job Summary

Own day-to-day community operations and deliver BMC’s community initiatives end to end, including moderation, content curation, engagement programs, and analytics to improve community health. Support digital customer experience and customer portal adoption campaigns for MyBMC by coordinating content, audiences, and timelines with cross-functional partners. Turn engagement and adoption data into actionable recommendations and continuously look for opportunities to apply AI and automation to scale impact.
Location: Guadalajara, Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Run day-to-day community platform operations and manage the community backlog to deliver enhancements end to end.
  • •Execute community initiatives, tracking progress and outcomes against defined measures, including campaigns, challenges, webinars, AMAs, and virtual events.
  • •Create and curate community content (blogs, announcements, knowledge articles, newsletters, and event content) and moderate forums/social channels while upholding community guidelines.
  • •Support digital customer engagement campaigns and MyBMC customer portal adoption by coordinating content, audiences, and timelines with cross-functional stakeholders.
  • •Track engagement and adoption metrics, maintain dashboards, and translate findings into actionable recommendations; identify opportunities to apply AI and automation to community and digital processes.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree in Marketing, Communications, Business, Computer Science, or a related field.
  • •5+ years in online community management, customer marketing, digital engagement, customer success, enablement, or program management.
  • •Proven experience executing digital or community programs end to end, from planning through measurement.
  • •Hands-on experience using tools such as ChatGPT, Microsoft Copilot, or Claude in daily work.
  • •Strong written and verbal communication, with a data-driven mindset translating metrics into clear recommendations.
Experience:5+ yearsSaaSCloudAICustomer success
Education:Bachelor's
Skills:Written communicationVerbal communicationData-driven mindsetProject managementPrioritization
Tech Stack:ChatGPTMicrosoft CopilotClaudeSalesforce Experience CloudHigher LogicDiscourseGainsightDashboardsSocial listening

Company Brief

BMC
Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Houston, United States
Founded: 1980
WebsiteLinkedIn