MS Engineer L1 (English Cantonese and Mandarin speaker)

NTT
Cyberjaya
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Active listening","Client-focused","Cultural adaptability","Positive outlook","Agility"]

Provide first-line managed service support for client IT infrastructure by responding to incidents and service requests through calls, emails, and chats. Proactively identify and troubleshoot standard, low-complexity issues, determine root causes, and manage incident resolution while meeting customer SLAs. Accurately log cases in ticketing/helpdesk systems, monitor client environments, coordinate dispatch when onsite engineering is needed, and escalate when required.

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FursaFursa
NTT
NTT
1 week ago

MS Engineer L1 (English Cantonese and Mandarin speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide first-line managed service support for client IT infrastructure by responding to incidents and service requests through calls, emails, and chats. Proactively identify and troubleshoot standard, low-complexity issues, determine root causes, and manage incident resolution while meeting customer SLAs. Accurately log cases in ticketing/helpdesk systems, monitor client environments, coordinate dispatch when onsite engineering is needed, and escalate when required.
Location: Cyberjaya
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Respond to customer calls/emails/chats and address needs or route requests appropriately.
  • •Provide technical support for operational or maintenance tasks for personal computers, applications, and peripherals using documented procedures and tools.
  • •Investigate assigned first-line incidents to identify root causes of incidents and problems.
  • •Use troubleshooting techniques with FAQs and tools to isolate defects and dispatch onsite engineers when needed.
  • •Log calls accurately in the helpdesk database/CRM/ticketing system and manage incidents to meet agreed customer SLAs.

Key Requirements

  • •Diploma, bachelor’s degree, or relevant qualification in Information Technology/Computing (or demonstrated equivalent work experience).
  • •Fluency in Mandarin and English (speaking and writing); Cantonese is a good advantage.
  • •Entry level experienced candidate in IT field/helpdesk experience are preferred, but fresh graduates are welcomed.
  • •Flexible to work in shift patterns as required by the company (may include 12-hour shifts).
  • •Certifications relevant to the services provided.
Education:
Skills:CommunicationActive listeningClient-focusedCultural adaptabilityPositive outlookAgility
Languages:EnglishMandarinCantonese

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn