Customer Service Senior Executive

Samsung
Ho Chi Minh City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Analytical skills","Communication","Customer-oriented mindset","Proactive working attitude","Teamwork","Cross-functional collaboration"]

Own CS operations performance by monitoring KPI dashboards, analyzing results, and producing reports for CS management. Investigate market defects and customer complaints, coordinate with relevant departments, and drive service-quality and sales-support improvements. Serve as the main point of contact for CS sales support across B2C/B2B service packages and value-added services. Build data analysis models and improve data accuracy to reduce abnormal or mis-matching claims.

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FursaFursa
Samsung
Samsung
1 day ago

Customer Service Senior Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 minutes agoStatus: Live

Job Summary

Own CS operations performance by monitoring KPI dashboards, analyzing results, and producing reports for CS management. Investigate market defects and customer complaints, coordinate with relevant departments, and drive service-quality and sales-support improvements. Serve as the main point of contact for CS sales support across B2C/B2B service packages and value-added services. Build data analysis models and improve data accuracy to reduce abnormal or mis-matching claims.
Location: Ho Chi Minh City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage CS Operations KPI performance by monitoring system-defined indices and reporting to CS management.
  • •Analyze KPIs and prepare comprehensive reports based on operational performance.
  • •Identify and analyze market defects and customer complaints, then share with relevant departments to resolve issues.
  • •Support CS sales by acting as main contact to stakeholders and executing CS sales products (service packages and value-added services).
  • •Set up and improve data analysis models, dashboards, and claims accuracy; drive productivity and operation planning insights using data.

Key Requirements

  • •Bachelor’s degree in Business Administration, Customer Service Operations, or a service-related field.
  • •Strong analytical skills to review operational data, identify issues, and support improvement initiatives.
  • •Ability to communicate and present in Vietnamese and English.
  • •Customer-oriented mindset with a proactive working attitude.
  • •Strong teamwork and cross-functional collaboration skills.
Education:Bachelor's in Business Administration, Customer Service Operations or service-related functions
Skills:Analytical skillsCommunicationCustomer-oriented mindsetProactive working attitudeTeamworkCross-functional collaboration
Languages:VietnameseEnglish

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn