Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Self-motivated","Attention to detail","Safety-minded","Reliability"]

Deliver vehicles to customers’ doors using custom car haulers, ensuring safe driving and clean documentation throughout each route. Load and unload vehicles, inspect the hauler regularly, and complete customer paperwork with thorough notes in the customer tracking system. Work rotating shifts and support a customer-focused experience with physical demands, strong attention to safety, and a clean driving record aligned to Carvana’s CMV Driver Qualification policy.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using custom car haulers, ensuring safe driving and clean documentation throughout each route. Load and unload vehicles, inspect the hauler regularly, and complete customer paperwork with thorough notes in the customer tracking system. Work rotating shifts and support a customer-focused experience with physical demands, strong attention to safety, and a clean driving record aligned to Carvana’s CMV Driver Qualification policy.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles and inspect the car-hauler to ensure vehicles maintain safe-to-drive condition.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Work rotating shifts and be available to work 7 days a week, with days off rotating between weekdays and weekend days.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Deliver vehicles to customers’ doors and manage physically demanding loading/unloading in indoor and outdoor conditions, including potential extreme weather.
  • •Must be able to read, write, speak, and understand English.
  • •Ability to lift/carry/push/pull items up to 50 lbs and sustain physical activity for extended periods (8+ hours).
  • •Candidates must be able to obtain a Notary in their local jurisdiction within the first 90 days and satisfy DMV/title and registration access requirements (state-specific licensing may apply).
Experience:2+ years
Skills:Customer-focusedSelf-motivatedAttention to detailSafety-mindedReliability
Licenses:Valid driver’s licenseChauffeur’s license (state-specific)Vehicle Verifier license (California, state-specific)
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn