Senior Customer Experience Manager (East)

Wiz
United States
Workplace: RemoteFull timeUSD 110,000 - 151,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Communication","Stakeholder management","Relationship building","Problem-solving","Strategic advisory"]

Own strategic customer engagements for Wiz’s cloud security platform, guiding enterprise accounts through multi-year cloud and security journeys. Serve as a trusted advisor to align Wiz value with customer initiatives, drive adoption, and influence key stakeholders from technicians to CISO level. Collaborate across Sales, Support, Success, product, and engineering to address security needs, define milestones, remove blockers, and support governance, enablement, and TCO/business case assessments.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wiz
Wiz
1 day ago

Senior Customer Experience Manager (East)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own strategic customer engagements for Wiz’s cloud security platform, guiding enterprise accounts through multi-year cloud and security journeys. Serve as a trusted advisor to align Wiz value with customer initiatives, drive adoption, and influence key stakeholders from technicians to CISO level. Collaborate across Sales, Support, Success, product, and engineering to address security needs, define milestones, remove blockers, and support governance, enablement, and TCO/business case assessments.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Take ownership of cloud security-focused customer projects and initiatives with cross-functional teams.
  • •Interface with key stakeholders and emphasize security best practices throughout the project lifecycle.
  • •Build and grow strong relationships across the customer org, from day-to-day technicians to CISO level.
  • •Evangelize Wiz value and steer customers through onboarding to adoption milestones with a focus on robust cloud security practices.
  • •Provide guidance and internal advocacy for customer security needs, including TCO/business case assessments and tool consolidation options.

Pay and Benefits

Salary: USD 110,000 - 151,000 annually
Equity and Bonus:Equity
Perks:Annual BonusEquity

Key Requirements

  • •6+ years of experience as a CSM, AE, or other customer-facing strategic role.
  • •Excellent communication and interpersonal skills to engage stakeholders at all levels.
  • •Ability to learn Wiz’s offerings and pricing with agility.
  • •Proven track record working with Fortune 100 customers using cloud-based technology.
  • •Deep understanding of Security SaaS offerings and pricing models.
Experience:6+ yearsSecurity SaaSFortune 100Enterprise cloud
Skills:CommunicationStakeholder managementRelationship buildingProblem-solvingStrategic advisory
Languages:English
Tech Stack:CloudAISecurity SaaSGoogle Threat IntelligenceSecurity Operations

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wiz
Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn