Team Lead, Market Operations

Carvana
Minneapolis
Workplace: OnsiteFull timeUSD 65,000 - 80,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Problem-solving","Coaching","Customer focus"]

Run and optimize the local Market Operations hub by overseeing market launch, daily operations, logistics, and consumer branding. Lead and develop a team of Customer Advocates through hiring, onboarding, coaching, feedback, and performance check-ins. Monitor reports, address complex customer-facing issues, and continuously improve both customer and team experience while supporting hands-on work delivering vehicles when needed.

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FursaFursa
Carvana
Carvana
4 months ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Run and optimize the local Market Operations hub by overseeing market launch, daily operations, logistics, and consumer branding. Lead and develop a team of Customer Advocates through hiring, onboarding, coaching, feedback, and performance check-ins. Monitor reports, address complex customer-facing issues, and continuously improve both customer and team experience while supporting hands-on work delivering vehicles when needed.
Location: Minneapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, including market launch, operations, logistics, and consumer branding.
  • •Lead team engagement and effectiveness by maintaining strong morale and spirit.
  • •Help hire, onboard, and train Customer Advocates; provide tools and guidance for success.
  • •Provide feedback, performance check-ins, goal setting, and recognition to improve performance and skills.
  • •Generate and monitor reports for upper management and address complex, sensitive customer-facing issues.

Pay and Benefits

Salary: USD 65,000 - 80,000 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history developing and coaching employees.
  • •Experience with strategic planning and process improvement to guide teams to exceed goals.
  • •Excellent interpersonal and leadership skills, with the ability to diagnose and solve problems while maintaining customer experience.
Experience:5+ yearsCustomer serviceLogistics
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProblem-solvingCoachingCustomer focus
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn