Account Specialist

LyondellBasell
Mumbai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Collaboration","Customer focus","Innovation","Continuous learning","Communication skills"]

Own day-to-day customer service for your customer portfolio within the domestic and/or export order fulfillment process. Receive orders, check product availability, coordinate transportation and delivery, and ensure accurate invoicing while resolving customer and business-related challenges. Serve as the primary interface with planning, sales, business, supply chain, and finance, maintain SAP customer master data, and support continuous improvement across order-to-cash governance and processes.

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LyondellBasell
LyondellBasell
20 hours ago

Account Specialist

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Last checked: 20 hours agoStatus: Live

Job Summary

Own day-to-day customer service for your customer portfolio within the domestic and/or export order fulfillment process. Receive orders, check product availability, coordinate transportation and delivery, and ensure accurate invoicing while resolving customer and business-related challenges. Serve as the primary interface with planning, sales, business, supply chain, and finance, maintain SAP customer master data, and support continuous improvement across order-to-cash governance and processes.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide high-quality customer service by handling requests in a timely and professional manner to increase satisfaction and long-term value.
  • •Receive orders, check product availability, coordinate transportation and delivery, and ensure accurate invoicing as part of order fulfillment.
  • •Act as primary interface with Planning, Sales, Business, Supply Chain, and Finance to serve the customer efficiently and maximize value.
  • •Improve knowledge of working procedures, documentation, and governance; identify and solve knowledge gaps.
  • •Maintain accuracy of Customer Master Data in SAP in liaison with the Master Data team to ensure correct deliveries, invoicing, and communication.

Key Requirements

  • •College degree preferred or equivalent experience.
  • •IT capabilities including SAP and MS Office.
  • •Minimum 1/2 years of experience in customer service and/or supply chain.
  • •Fluency in written and verbal English, plus preferred fluency in one other language relevant to the main country.
  • •Detailed understanding of the order-to-cash (OTC) process from forecast/order entry through billing and credit management, and experience with SAP business processes and quality complaints processes.
Skills:CollaborationCustomer focusInnovationContinuous learningCommunication skills
Languages:English
Tech Stack:SAPMS Office

Company Brief

LyondellBasell
Global chemical company producing plastics, chemicals, and refining products for industries including packaging, automotive, and construction. Operates manufacturing sites and technology licensing worldwide, focusing on polymer solutions and sustainability initiatives.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 2009
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Glassdoor: 3.6
WebsiteLinkedIn