HSBC

1 month ago

Assistant Manager, GTS Trade Finance Client Services (Tokyo, Tokyo, JP, 1030027)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Client-facing role within HSBC Global Trade Solutions, serving as the central contact for appointed client portfolios. Responsible for resolving transactional queries, guiding clients with trade finance solutions, contributing to revenue growth through retention and increased self-service usage, and providing advisory support to Sales and Relationship Managers while upholding HSBC values.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Deliver a valued and best in class client experience, built on deep Services expertise and strong internal networks with frontline and back-office functions.
•Own, manage and resolve clients’ transactional queries and complaints in line with SLAs and regulatory standards.
•Provide timely guidance and recommendations to clients to help them manage their business and build trust in our offering.
•Contribute to revenue growth through client retention, reduced sales time on service, and increased clients’ usage of self-service solutions.
•Provide transactional trade advice to assigned clients and input to account planning.

Key Requirements

•Deep knowledge and experience in GTS products / processes.
•Strong commitment to service excellence and client relationship management skills in the current role.
•Proven track record of problem solving and ability to use the matrix to resolve issues and identify opportunities.
•Ability to think through, problem solve, prioritize, and handle difficult situations with pragmatism and empathy.
•Japanese (native) and English (business) language skills.

Experience:BankingFinancial servicesTrade finance

Skills:CommunicationRelationship managementProblem-solvingNegotiationTeamwork

Certifications:CDCS

Languages:JapaneseEnglish

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 month ago

Assistant Manager, GTS Trade Finance Client Services (Tokyo, Tokyo, JP, 1030027)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Deliver a valued and best in class client experience, built on deep Services expertise and strong internal networks with frontline and back-office functions.
•Own, manage and resolve clients’ transactional queries and complaints in line with SLAs and regulatory standards.
•Provide timely guidance and recommendations to clients to help them manage their business and build trust in our offering.
•Contribute to revenue growth through client retention, reduced sales time on service, and increased clients’ usage of self-service solutions.
•Provide transactional trade advice to assigned clients and input to account planning.

Key Requirements

•Deep knowledge and experience in GTS products / processes.
•Strong commitment to service excellence and client relationship management skills in the current role.
•Proven track record of problem solving and ability to use the matrix to resolve issues and identify opportunities.
•Ability to think through, problem solve, prioritize, and handle difficult situations with pragmatism and empathy.
•Japanese (native) and English (business) language skills.

Experience:BankingFinancial servicesTrade finance

Skills:CommunicationRelationship managementProblem-solvingNegotiationTeamwork

Certifications:CDCS

Languages:JapaneseEnglish

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn