Technical Oversight - Processing

Pylon
United States
Workplace: RemoteFull timeFunction: Communications, PR & CommunityExperience: 7+ yearsSkills: ["Independent judgment","Written communication","Verbal communication","Attention to detail","Problem-solving"]

Act as a senior operational partner to originating customers, owning issue resolution end-to-end and ensuring loans move cleanly, compliantly, and predictably through the lifecycle. You’ll guide customers on requirements, timelines, disclosures, and next steps, proactively remove blockers, and coordinate across underwriting, processing, product, engineering, and vendors. You’ll also identify workflow gaps and provide real-world mortgage insight to improve automated systems and reduce errors and rework.

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Pylon
Pylon
5 months ago

Technical Oversight - Processing

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Act as a senior operational partner to originating customers, owning issue resolution end-to-end and ensuring loans move cleanly, compliantly, and predictably through the lifecycle. You’ll guide customers on requirements, timelines, disclosures, and next steps, proactively remove blockers, and coordinate across underwriting, processing, product, engineering, and vendors. You’ll also identify workflow gaps and provide real-world mortgage insight to improve automated systems and reduce errors and rework.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Serve as an operational point of contact for originating customers and own issue resolution from identification through closure.
  • •Guide customers through the full loan lifecycle with clear, accurate direction on requirements, timelines, disclosures, and next steps.
  • •Maintain end-to-end operational health of assigned loans, proactively identifying blockers and coordinating resolution to keep files on schedule.
  • •Independently evaluate loan scenarios to identify structural, disclosure, or compliance risks and catch missing or inconsistent inputs.
  • •Partner across underwriting, processing, and closing, and collaborate with Product and Engineering to improve workflow gaps and system-driven decisioning.

Pay and Benefits

Perks:Health InsuranceVisionDental401kEquityFlexible TimeHardware AllowanceAnnual Off-sitesMortgages

Key Requirements

  • •7+ years of mortgage industry experience in hands-on processing, underwriting, or a similar operational function.
  • •Direct experience working loans from application through CTC and closing.
  • •Hands-on experience with mortgage disclosures, including preparing, reviewing, or validating LEs and CDs with strong TRID timing and re-disclosure knowledge.
  • •Ability to independently sanity-check loan structure (e.g., LTV, product eligibility, basic compliance) and evaluate risks before they escalate.
  • •Prior experience serving as an escalation point and comfort operating in fast-moving, ambiguous environments.
Experience:7+ yearsMortgage
Skills:Independent judgmentWritten communicationVerbal communicationAttention to detailProblem-solving

Company Brief

Pylon
Pylon offers a developer platform providing hosted infrastructure and APIs to build, deploy, and manage backend services and third‑party integrations, reducing engineering overhead for teams building modern web and mobile applications.
Industry: API Platforms
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