Lead Store Advisor, Century City Mall

On Holding
Los Angeles
Workplace: OnsiteFull timeUSD 29.8 - 32.7 hourlyFunction: OtherExperience: 3+ yearsSkills: ["Coaching","Leadership","Problem-solving","Emotional intelligence","Attention to detail"]

Elevate team performance and floor execution as a role model for On’s 5 Steps of Service. You’ll coach Advisors to master the Cloud CX framework, own a pillar of expertise (Customer, Experience, Store Operations, or People), and drive process improvements. Handle complex after-sales inquiries with empathetic solutions that protect premium standards and fan relationships. Reporting to the Store Leader, you’ll motivate through balanced feedback and shared accountability.

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FursaFursa
On Holding
On Holding
3 days ago

Lead Store Advisor, Century City Mall

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Last checked: 5 hours agoStatus: Live

Job Summary

Elevate team performance and floor execution as a role model for On’s 5 Steps of Service. You’ll coach Advisors to master the Cloud CX framework, own a pillar of expertise (Customer, Experience, Store Operations, or People), and drive process improvements. Handle complex after-sales inquiries with empathetic solutions that protect premium standards and fan relationships. Reporting to the Store Leader, you’ll motivate through balanced feedback and shared accountability.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master the Cloud CX framework and deliver a premium fan experience.
  • •Drive functional excellence and systemic process improvements by owning a pillar of expertise (Customer, Experience, Store Operations, or People) while maintaining meticulous store standards.
  • •Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard premium service and fan relationships.
  • •Guide and motivate the team through impactful coaching and balanced feedback, fostering shared accountability and premium execution in every detail.

Pay and Benefits

Salary: USD 29.8 - 32.7 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveHoliday Closure

Key Requirements

  • •3+ years of functional experience in premium retail operations or a high-volume, customer-focused environment.
  • •Experience leading projects, managing floor priorities, or informally mentoring peers to achieve performance goals.
  • •A deep understanding of service excellence with the ability to analyze information to solve problems and manage planned changes.
  • •Emotional intelligence, with the ability to stay aware of strengths and approach unfamiliar topics with openness and curiosity.
  • •A keen eye for detail and a passion for technical product storytelling, especially in sports, performance, or fashion industries.
Experience:3+ yearsPremium retailCustomer-focused environmentSportsFashion
Skills:CoachingLeadershipProblem-solvingEmotional intelligenceAttention to detail
Languages:English
Tech Stack:Cloud CX

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn