Senior Associate, Client Service

Kantar
Toronto
Workplace: HybridFull timeCAD 59,300 - 72,400 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2-3 yearsSkills: ["Communication","Problem-solving","Project management","Attention to detail","Proactive mindset"]

Support delivery of brand performance, creative evaluation, and innovation studies for Kantar’s clients, translating research into actionable insights. Manage large-scale Customer Experience (CX) programmes, including project timelines, quality assurance, and communication with clients. Collaborate with cross-functional teams to analyze data, design questionnaires, maintain multiple concurrent deliverables, and continuously improve research processes and delivery efficiency.

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Kantar
Kantar
1 day ago

Senior Associate, Client Service

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Last checked: 5 hours agoStatus: Live

Job Summary

Support delivery of brand performance, creative evaluation, and innovation studies for Kantar’s clients, translating research into actionable insights. Manage large-scale Customer Experience (CX) programmes, including project timelines, quality assurance, and communication with clients. Collaborate with cross-functional teams to analyze data, design questionnaires, maintain multiple concurrent deliverables, and continuously improve research processes and delivery efficiency.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver research and analytics projects for brand performance, creative effectiveness, and innovation.
  • •Support questionnaire design, sample planning, and analytical frameworks.
  • •Analyze data to develop insights, and produce reports and presentations with clear recommendations.
  • •Execute and manage customer experience measurement programmes, including quality assurance checks.
  • •Maintain client communications on status and requirements, manage multiple concurrent priorities, and collaborate to improve process efficiency.

Pay and Benefits

Salary: CAD 59,300 - 72,400 annually
Perks:Health InsuranceDentalVisionDisabilityLife InsuranceWellness StipendEapRetirementFlex Time

Key Requirements

  • •2-3 years of experience in market research with exposure to quantitative methodologies.
  • •Experience supporting Customer Experience (CX) programmes is highly valued.
  • •Strong analytical and problem-solving skills to turn data into insights.
  • •Excellent written and verbal communication skills.
  • •Proficiency with Microsoft Office and research tools such as SPSS or similar analytics platforms.
Experience:2-3 yearsMarket researchCustomer experience (CX)
Skills:CommunicationProblem-solvingProject managementAttention to detailProactive mindset
Tech Stack:Microsoft OfficeSPSS

Company Brief

Kantar
Global data, insights and consulting company providing market research, analytics, and strategic advisory services to help brands, media companies and organizations understand consumer behavior and drive business growth.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 1993
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn