Relationship Manager

Fiserv
Kansas, Missouri
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: high_schoolSkills: ["Relationship management","Consultative selling","Strategic account planning","Contract negotiation","Stakeholder management"]

Lead the overall business relationship for a portfolio of financial services clients, serving as the primary point of contact and trusted advisor for operations, service needs, and account strategy. Manage renewals, consultative selling, and adoption of Fiserv solutions by coordinating with sales support, product subject matter experts, marketing, and leadership. Drive client satisfaction and long-term value through proactive account planning, contract negotiations, and ongoing executive stakeholder engagement.

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FursaFursa
Fiserv
Fiserv
2 days ago

Relationship Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead the overall business relationship for a portfolio of financial services clients, serving as the primary point of contact and trusted advisor for operations, service needs, and account strategy. Manage renewals, consultative selling, and adoption of Fiserv solutions by coordinating with sales support, product subject matter experts, marketing, and leadership. Drive client satisfaction and long-term value through proactive account planning, contract negotiations, and ongoing executive stakeholder engagement.
Location: Kansas, Missouri
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as primary point of contact for assigned clients and a trusted resource for client operations, service needs, and relationship strategy.
  • •Manage and grow a portfolio of client relationships through contract renewals, consultative selling, and collaboration with product sales subject matter experts to expand adoption.
  • •Oversee day-to-day account needs by monitoring business requirements, coordinating issue resolution, and ensuring follow-through on commitments.
  • •Build relationships with executive and senior-level client stakeholders to understand priorities, address concerns, and support long-term retention.
  • •Meet revenue, profit, and customer satisfaction goals through proactive account planning, contract negotiations, and ongoing client engagement.
Travel: Medium travel

Pay and Benefits

Perks:Paid HolidaysHealth InsuranceDentalVisionLife InsuranceDisability Insurance401kEquityTuition AssistanceParental LeaveMilitary Leave

Key Requirements

  • •6+ years of experience in relationship management, account management, sales, or client-facing business development in financial services, banking, or fintech.
  • •6+ years working with senior/executive client stakeholders to manage complex business relationships and support strategic account growth.
  • •Experience negotiating renewals, identifying revenue opportunities, and managing client retention within an assigned portfolio.
  • •Ability to communicate clearly via written, verbal, and presentation formats with internal and external stakeholders.
  • •Experience using customer relationship management tools such as Salesforce or similar enterprise CRM platforms.
Experience:6+ yearsFinancial servicesBankingFintech
Education:High School in Finance or Business Administration
Skills:Relationship managementConsultative sellingStrategic account planningContract negotiationStakeholder management
Tech Stack:SalesforceCRM

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn