Tabs

3 weeks ago

Head of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead Tabs’ Customer Success function as a senior, hands-on operator. Own retention and expansion performance, build and scale the CS team, and serve as the escalation point for key accounts. Design the operating model (QBRs, renewal motions, staffing, success plans), instrument reporting for account health and growth, and partner cross-functionally across Implementation, Sales, Product Delivery, Support, Product, and Engineering to deliver measurable ROI.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Own retention and expansion performance, including renewal forecasting, risk management, and day-to-day execution.
•Hire, develop, and retain the CS team, defining career paths, performance standards, and coaching rhythms.
•Serve as the senior escalation point for customers to reset expectations, unblock teams, and drive resolution.
•Run and refine the operating model, including escalation paths, success plans, QBR cadences, and renewal/expansion motions.
•Build reporting and tooling to provide leadership visibility into account health, risk, and expansion opportunities.

Pay and Benefits

Salary: USD 216,000 - 276,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveHealth InsuranceDentalVisionParental LeaveMeal AllowanceParking401k

Key Requirements

•8–12+ years in customer success or post-sale roles, including 5+ years leading and managing teams.
•Track record building or leading CS teams in high-growth B2B SaaS or fintech while delivering retention and expansion targets.
•Proven ability to hire well, coach directly, and hold a high bar without micromanaging.
•Strong accounting and technical fluency, including knowledge of ASC 606 revenue recognition, order-to-cash workflows, and ERP/CRM integrations.
•Ability to operate cross-functionally with Sales, Product Delivery, Support, Implementation, Product, and Engineering.

Experience:8+ yearsB2B SaaSFintech

Skills:LeadershipCommunicationProcess buildingCustomer focus

Certifications:CPA

Tech Stack:ASC 606Order-to-cashNetSuiteQuickBooksSageSalesforceHubSpotERPsCRMsPaymentsTax systemsQBR

Company Brief

Tabs

Tabs offers a cloud-based software platform that helps teams organize, track, and manage workstreams and data through a simple, collaborative interface for improving operational visibility and cross-functional coordination.

Industry: SaaS

Website

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Tabs

3 weeks ago

Head of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Own retention and expansion performance, including renewal forecasting, risk management, and day-to-day execution.
•Hire, develop, and retain the CS team, defining career paths, performance standards, and coaching rhythms.
•Serve as the senior escalation point for customers to reset expectations, unblock teams, and drive resolution.
•Run and refine the operating model, including escalation paths, success plans, QBR cadences, and renewal/expansion motions.
•Build reporting and tooling to provide leadership visibility into account health, risk, and expansion opportunities.

Pay and Benefits

Salary: USD 216,000 - 276,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveHealth InsuranceDentalVisionParental LeaveMeal AllowanceParking401k

Key Requirements

•8–12+ years in customer success or post-sale roles, including 5+ years leading and managing teams.
•Track record building or leading CS teams in high-growth B2B SaaS or fintech while delivering retention and expansion targets.
•Proven ability to hire well, coach directly, and hold a high bar without micromanaging.
•Strong accounting and technical fluency, including knowledge of ASC 606 revenue recognition, order-to-cash workflows, and ERP/CRM integrations.
•Ability to operate cross-functionally with Sales, Product Delivery, Support, Implementation, Product, and Engineering.

Experience:8+ yearsB2B SaaSFintech

Skills:LeadershipCommunicationProcess buildingCustomer focus

Certifications:CPA

Tech Stack:ASC 606Order-to-cashNetSuiteQuickBooksSageSalesforceHubSpotERPsCRMsPaymentsTax systemsQBR

Company Brief

Tabs

Industry: SaaS

Website