Client Operations Process & Delivery Analyst- AI ,Analytics, Implementation

Cisco
Bengaluru
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsExperience: 3-5 yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Cross-functional communication","Stakeholder management","Managing multiple priorities"]

Join Cisco’s Commerce Operations team to support global partner business services and commerce processes. You’ll manage global case delivery—intake, prioritization, escalation, and resolution—while using operational analytics to identify trends, gaps, and data-quality issues. Drive process simplification through automation, AI-enabled solutions, and digital transformation, partnering across global delivery centers, vendor teams, and stakeholders to improve efficiency and the customer/partner experience.

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FursaFursa
Cisco
Cisco
1 week ago

Client Operations Process & Delivery Analyst- AI ,Analytics, Implementation

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Last checked: 5 hours agoStatus: Live

Job Summary

Join Cisco’s Commerce Operations team to support global partner business services and commerce processes. You’ll manage global case delivery—intake, prioritization, escalation, and resolution—while using operational analytics to identify trends, gaps, and data-quality issues. Drive process simplification through automation, AI-enabled solutions, and digital transformation, partnering across global delivery centers, vendor teams, and stakeholders to improve efficiency and the customer/partner experience.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Own global delivery activities for end-to-end commerce transactions, including case intake, prioritization, escalation, resolution, and performance management.
  • •Resolve complex operational issues and manage escalations using end-to-end domain expertise.
  • •Analyze operational data to identify patterns, root causes, trends, and opportunities to improve efficiency and data quality.
  • •Identify and implement opportunities for automation, AI, and digital transformation that reduce friction and improve partner self-sufficiency.
  • •Coordinate ad hoc projects and support reporting/analytics, process documentation, exception management, and knowledge curation for AI-enabled commerce solutions.

Key Requirements

  • •Bachelor’s degree or equivalent experience in Business, Operations, Commerce, Finance, IT, or a related field.
  • •3–5 years of experience in Quote-to-Cash (QTC), Order Management, Partner Business Services, Channel Operations, or related commerce operations, including at least 2 years hands-on in operations and channel environments.
  • •Experience working in a global operating model with strong analytical, problem-solving, and cross-functional communication skills.
  • •Ability to analyze operational data, identify trends/process gaps, and translate insights into clear, actionable recommendations.
  • •Basic knowledge of AI technologies, automation, and digitization relevant to commerce operations.
Experience:3-5 yearsQuote-to-cash (QTC)Order managementPartner business servicesChannel operationsGlobal operations
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingCross-functional communicationStakeholder managementManaging multiple priorities
Tech Stack:PowerPointAIAutomationAnalyticsData visualization

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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