Mashreq

1 month ago

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Customer-focused banking professional delivering live chat and phone support to internal and external customers. You will resolve queries, migrate customers to digital channels, identify sales opportunities, and collaborate with internal teams to ensure high-quality service in a fast-paced environment at the Direct Banking Centre in Egypt.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle chat interactions with customers to understand and resolve banking needs, ensuring prompt and effective support.
•Troubleshoot and resolve queries efficiently over chat, with timely follow-up on unresolved issues.
•Migrate customers to digital channels and explain procedures and products over the phone when needed.
•Identify sales opportunities during chat interactions to meet financial targets.
•Collaborate with internal teams for seamless support handoffs and feedback loops.

Key Requirements

•University graduate (preferably with some background in finance, banking, or mathematics).
•1–3 years of experience in customer support or chat support roles.
•Strong customer focus with empathy and patience.
•Computer literacy and quick typing skills are essential.
•Proficiency in English and Urdu/Hindi (verbal and written).

Experience:1-3 years

Education:Bachelor's

Skills:CommunicationCustomer-serviceEmpathyTime managementMultitasking

Languages:EnglishUrduHindi

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Mashreq

1 month ago

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle chat interactions with customers to understand and resolve banking needs, ensuring prompt and effective support.
•Troubleshoot and resolve queries efficiently over chat, with timely follow-up on unresolved issues.
•Migrate customers to digital channels and explain procedures and products over the phone when needed.
•Identify sales opportunities during chat interactions to meet financial targets.
•Collaborate with internal teams for seamless support handoffs and feedback loops.

Key Requirements

•University graduate (preferably with some background in finance, banking, or mathematics).
•1–3 years of experience in customer support or chat support roles.
•Strong customer focus with empathy and patience.
•Computer literacy and quick typing skills are essential.
•Proficiency in English and Urdu/Hindi (verbal and written).

Experience:1-3 years

Education:Bachelor's

Skills:CommunicationCustomer-serviceEmpathyTime managementMultitasking

Languages:EnglishUrduHindi

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor