Customer Success Manager

ClickUp
Philippines
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Interpersonal","Problem-solving","Empathy","Time management"]

Support and grow a diverse portfolio of ClickUp customers by delivering strategic engagement, tailored solutions, and data-driven insights. You’ll drive adoption, translate requirements into actions, collaborate across teams, and help customers achieve measurable ROI in a fast-paced SaaS environment.

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ClickUp
ClickUp
1 year ago

Customer Success Manager

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Last checked: 10 hours agoStatus: Live

Job Summary

Support and grow a diverse portfolio of ClickUp customers by delivering strategic engagement, tailored solutions, and data-driven insights. You’ll drive adoption, translate requirements into actions, collaborate across teams, and help customers achieve measurable ROI in a fast-paced SaaS environment.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Strategic Customer Engagement: Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches; conduct in-depth discovery sessions; build trusted relationships with key stakeholders to drive adoption and advocacy.
  • •Technical Adoption and Expertise: Gather, analyze, and translate functional and technical requirements into tailored ClickUp solutions; serve as a product expert to streamline workflows.
  • •Data-Driven Insights: Analyze customer product usage data and translate into actionable recommendations; conduct ROI analysis to show tangible benefits.
  • •Driving Engagement & Adoption: Proactively engage with customers to evaluate progress, address roadblocks, and uncover opportunities; collaborate to establish business goals, success metrics, and timelines.
  • •Cultural Fit, Growth Opportunities, & Leadership: Prioritize customer experience, lead by example, and contribute to regional/global operational process development and optimization.

Key Requirements

  • •Minimum 2 years of experience in a customer-facing SaaS role, preferably in Customer Success or Account Management.
  • •Strong communication and interpersonal skills with the ability to build rapport across levels and segments.
  • •Resilient and adaptable in a fast-paced startup environment.
  • •Understanding of industry workflows in services, software development, marketing, and PMO.
  • •Experience working with cross-functional teams to achieve customer outcomes and familiarity with CS SaaS tools (CRM, Salesforce, Tableau, Outreach, Apollo, Front).
Experience:2+ yearsSaaSCustomer Success
Skills:CommunicationInterpersonalProblem-solvingEmpathyTime management
Tech Stack:SalesforceTableauOutreachApolloFrontCRM

Company Brief

ClickUp
ClickUp provides an all-in-one productivity platform that combines tasks, docs, chat, goals, and automation to replace multiple workplace apps and increase team productivity for companies of all sizes.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Diego, United States
Founded: 2017
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor