Customer Experience Customer Success Specialist

Cisco
Austin
Workplace: HybridFull timeUSD 98,200 - 130,900 annuallyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Customer focus","Relationship building","Problem-solving","Proactive ownership","Communication"]

Drive adoption and value realization for mid-sized customers across Cisco Security email solutions. You’ll lead Technical Adoption Plans using AI-driven insights, manage multi-product deployments, and deliver technical enablement through tailored sessions and demos. You’ll run and troubleshoot demo environments, maintain customer profiles, and align internal teams to remove adoption blockers, improve usability, and support strong renewals and CSAT.

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FursaFursa
Cisco
Cisco
4 hours ago

Customer Experience Customer Success Specialist

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Last checked: 4 hours agoStatus: Live

Job Summary

Drive adoption and value realization for mid-sized customers across Cisco Security email solutions. You’ll lead Technical Adoption Plans using AI-driven insights, manage multi-product deployments, and deliver technical enablement through tailored sessions and demos. You’ll run and troubleshoot demo environments, maintain customer profiles, and align internal teams to remove adoption blockers, improve usability, and support strong renewals and CSAT.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own adoption for a portfolio of mid-sized customers, managing multi-product deployments and using AI-powered analytics to guide engagement.
  • •Build and drive Technical Adoption Plans (TAPs), identify adoption blockers, recommend accelerators, and partner with internal teams.
  • •Deliver technical enablement through tailored sessions, demos, and an Expert Insight Series, including configuring and maintaining demo environments.
  • •Maintain customer profiles by gathering operational insights and applying AI-driven recommendations to improve product use and sustain CSAT.
  • •Facilitate alignment workshops and collaborate across Support, Sales, Engineering, Partners, and GTM to resolve issues and inform product development with feedback.

Pay and Benefits

Salary: USD 98,200 - 130,900 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid ParentalLong-term DisabilityLife Insurance

Key Requirements

  • •Bachelor's + 5 years related experience, or Master's + 3 years, or PhD + 0 years, or equivalent relevant work experience.
  • •Professional-level certification (e.g., CCNP) or equivalent expected.
  • •Substantive experience with one or more Email Security products.
  • •Experience with AWS and Azure management and VM deployment.
  • •Python scripting and demonstrated AI tool usage in projects and automation.
Experience:5+ years
Education:Bachelor's
Skills:Customer focusRelationship buildingProblem-solvingProactive ownershipCommunication
Certifications:CCNP
Tech Stack:Cisco Email ProtectionEmail Threat DefenseAWSAzureVM deploymentPythonAILinuxWeb Security appliancesCisco Secure EndpointCisco technologies

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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