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Qureos
Anywhere
Workplace: OnsiteFull timeUSD 30 - 35 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Active listening","Empathy","Patience","Organizational skills"]

Serve as the first point of contact by managing inbound and outbound calls for stakeholders, routing enquiries to the right teams, and providing accurate information. Document call details in internal systems, handle sensitive information with discretion, and use tools and processes to resolve enquiries efficiently while maintaining a thorough understanding of the company’s mission and operations.

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FursaFursa
Qureos
Qureos
3 weeks ago

live call

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as the first point of contact by managing inbound and outbound calls for stakeholders, routing enquiries to the right teams, and providing accurate information. Document call details in internal systems, handle sensitive information with discretion, and use tools and processes to resolve enquiries efficiently while maintaining a thorough understanding of the company’s mission and operations.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage high volumes of inbound and outbound calls professionally and in a timely manner.
  • •Be the first point of contact and direct enquiries to the appropriate personnel or department.
  • •Accurately record and document call details in internal systems.
  • •Handle sensitive and confidential information in compliance with data protection and privacy regulations.
  • •Liaise with internal teams to resolve enquiries efficiently and answer initial queries using company knowledge.

Pay and Benefits

Salary: USD 30 - 35 hourly

Key Requirements

  • •Proven experience in a call centre, customer service, or administrative role.
  • •Exceptional verbal and written communication skills with a professional telephone manner.
  • •Strong active listening, empathy, and patience.
  • •Excellent organisational skills and attention to detail.
  • •Proficiency in MS Office and experience with CRM or other data management software.
Experience:BiotechnologyPharmaceuticalHealthcare
Skills:CommunicationActive listeningEmpathyPatienceOrganizational skills
Tech Stack:MS OfficeCRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn