Director, Customer Support

Lead and scale a global Customer Support organization, managing managers across multiple teams, products, and processes. Own the global support strategy and escalations for complex, high-impact customer issues while championing the voice of the customer. Drive operational excellence through SLAs, workflows, capacity planning, and metrics like CSAT and NPS. Partner with Product, Engineering, Customer Success, Sales, and Compliance to improve usability and feedback loops, and oversee documentation and enablement on HR/payroll/benefits domain knowledge.