Salesforce

1 month ago

Senior Success Architect - Service Cloud

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Success Architects for Service Cloud guide strategic customers in designing scalable, secure Service Cloud deployments. They provide expert guidance on architecture, security, data governance, and ALM, collaborate across Customer Success and Product teams, and translate complex tech concepts into actionable strategies that maximize product value and long-term adoption.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Drive customer impact by assessing Service Cloud implementations and delivering expert recommendations on architecture, solution design, ALM, reliability, and feature adoption
•Lead with expertise as a trusted Service Cloud SME, providing guidance on architecture, strategy, and product best practices
•Communicate complex technical concepts clearly to diverse audiences, from technical teams to executives
•Identify capability gaps and design inefficiencies, recommending product enhancements or custom solutions for long-term adoption
•Collaborate with internal teams and product groups to drive long-term, sustainable solutions for customers

Key Requirements

•5+ years of experience in Salesforce delivery, with at least 2 years focused on solution architecture for complex Service Cloud environments
•Experience with large-scale implementations, including SaaS, multi-tenant environments, and complex multi-org strategies
•Strong knowledge of integration patterns, including APIs, master data management, and AI/analytics considerations
•Solid understanding of security best practices, including sharing models, identity management, and data privacy
•Hands-on experience managing the full delivery lifecycle, including test planning, automated deployments (CI/CD), and monitoring tools

Experience:5+ yearsSalesforceService CloudCRMSaaS

Skills:CommunicationLeadershipProblem-solving

Certifications:Salesforce AdminSalesforce Advanced AdminService Cloud ConsultantPlatform App BuilderPlatform Developer 1

Languages:English

Tech Stack:Service CloudAPEXLightning Web ComponentsLWCFlowAPIsRESTSOAPCI/CDMuleSoftInformatica

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 month ago

Senior Success Architect - Service Cloud

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Drive customer impact by assessing Service Cloud implementations and delivering expert recommendations on architecture, solution design, ALM, reliability, and feature adoption
•Lead with expertise as a trusted Service Cloud SME, providing guidance on architecture, strategy, and product best practices
•Communicate complex technical concepts clearly to diverse audiences, from technical teams to executives
•Identify capability gaps and design inefficiencies, recommending product enhancements or custom solutions for long-term adoption
•Collaborate with internal teams and product groups to drive long-term, sustainable solutions for customers

Key Requirements

•5+ years of experience in Salesforce delivery, with at least 2 years focused on solution architecture for complex Service Cloud environments
•Experience with large-scale implementations, including SaaS, multi-tenant environments, and complex multi-org strategies
•Strong knowledge of integration patterns, including APIs, master data management, and AI/analytics considerations
•Solid understanding of security best practices, including sharing models, identity management, and data privacy
•Hands-on experience managing the full delivery lifecycle, including test planning, automated deployments (CI/CD), and monitoring tools

Experience:5+ yearsSalesforceService CloudCRMSaaS

Skills:CommunicationLeadershipProblem-solving

Certifications:Salesforce AdminSalesforce Advanced AdminService Cloud ConsultantPlatform App BuilderPlatform Developer 1

Languages:English

Tech Stack:Service CloudAPEXLightning Web ComponentsLWCFlowAPIsRESTSOAPCI/CDMuleSoftInformatica

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor